Lending Compliance Manager

About the role

The Compliance Manager serves as the Bank’s subject matter expert and provides day-to-day compliance support to all loan originations to ensure ongoing compliance with applicable Federal and State regulatory requirements.

Responsibilities

• Serve as the Bank’s subject matter expert and assist with the administration of the Compliance Management Program for all lending units, updating policies and procedures on an annual basis.
• Monitor and advise on changes in laws and regulatory trends impacting the Bank’s lending business and engage in regulatory change management.
• Prepare quarterly updates to risk assessments of all regulations applicable to loan originations, maintaining a format consistent with the Company’s risk and compliance frameworks, regulatory requirements, and industry best practices.
• Conduct periodic compliance monitoring, testing, and reviews of the Bank’s loans to identify weaknesses in controls and ensure ongoing compliance with regulatory requirements.
• Provide timely, proactive, and accurate day-to-day compliance support to the Bank’s lending lines of business.
• Review advertisements, marketing collateral, disclosures, agreements, notices, and other customer documentation to ensure compliance with applicable regulatory requirements.
• Review and work with various business lines daily on complaints received by the Bank, ensuring proper resolution and tracking in the Bank’s complaint platform (Salesforce).
• Review, write, or edit response letters and compile documentation needed for customer complaints.
• Analyze complaints to determine root cause, trends, and improvement opportunities, including potential regulatory issues or training needs bank-wide.
• Conduct vendor reviews as part of the Bank’s third-party risk management program to identify regulatory gaps specific to services or products offered, ensuring proper due diligence from a compliance perspective.
• Work with business lines on Findings and Action Plans to ensure proper remediation, completing testing and validation to confirm compliance with policies and procedures.
• Cross-train on Loan Servicing Compliance responsibilities to provide coverage if needed.
• Demonstrate the standards and principles of the Five Star experience in every interaction with internal and external customers, associates, and stakeholders.

Requirements

• Bachelor’s Degree and 3+ years of bank consumer compliance, audit, or lending experience or
• Associate Degree and 5+ years of bank consumer compliance, audit, or lending experience or
• High School Diploma or equivalent and 10+ years of bank consumer compliance, audit, or lending experience.

Preferred Qualifications

• Bachelor’s Degree with 3+ years of bank consumer compliance or audit experience.
• Certified Regulatory Compliance Manager (CRCM) certification.

Skills

• Familiarity with federal and state laws and regulations relating to Consumer, Residential, Small Business, and Commercial loans, with the ability to apply them in a practical setting.
• Knowledge of Bank products, lines of business, and operations, with experience supporting the administration of a Compliance Management Program.
• Ability to manage multiple priorities and meet established deadlines.
• High ethical standards and ability to maintain discretion and confidentiality.
• Strong judgment and analytical ability to identify trends, interpret data, conduct root cause analysis, and apply findings to workflows.
• Excellent organizational, verbal, and written communication skills, with the ability to interact positively with a wide variety of individuals.
• High degree of self-motivation and ability to make decisions independently.
• Attention to detail and high level of accuracy.
• Proficient with Microsoft applications, especially Word and Excel, with the ability to learn and utilize new and existing banking software applications.

Physical Requirements

• Able to regularly sit for prolonged periods of time.
• Extensive computer usage is required.

Benefits

• Medical, Dental, and Vision Insurance.
• Health Savings Account.
• Flexible Spending Account(s).
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability.
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident.
• Tuition Reimbursement.
• Employee Referral Program.
• Wellness Reimbursement Program.
• Star Volunteer Program.
• Employee Banking and Financial Perks.
• Flexible Hybrid Work Schedule.
• Paid Time Off (PTO).
• Company Paid Holidays.