Lending Compliance Program Manager

Essential Functions

• Design, implement and maintain a formal Lending Compliance Management System (CMS) aligned with regulatory expectations.
• Guide the development or revision and implementation of policies, procedures, services, products, systems and controls covering all aspects of consumer and mortgage lending compliance.
• Develop a governance framework including reporting, escalation protocols, and compliance committee structures.
• Serve as the subject matter expert on lending compliance matters and regulatory expectations.

Regulatory Compliance Oversight

• Ensure compliance with all applicable regulations, including but not limited to Truth in Lending Act (TILA) / Regulation Z, Real Estate Settlement Procedures Act (RESPA) / Regulation X, Equal Credit Opportunity Act (ECOA) / Regulation B, Home Mortgage Disclosure Act (HMDA) / Regulation C, Fair Housing Act (FHA), Fair Credit Reporting Act (FCRA), Flood Disaster Protection Act, Military Lending Act (MLA), Servicemembers Civil Relief Act (SCRA) and Unfair, Deceptive or Abusive Acts or Practices (UDAAP).
• Monitor regulatory changes and assess impact to the credit union, lending products, systems and processes; lead implementation of required changes.
• Provide timely, consultative guidance to business leaders and business units on compliance requirements, emerging risks, and the execution of any necessary changes; prepare training materials for staff, as needed.
• Find solutions to potential compliance barriers for new lending products and services and provide feedback on third party vendors and systems used for these lending activities; provide suggestions for when new vendor relationships should be considered.
• Work closely with cross functional partners to support the ongoing maturation of aspects of the Fair Lending Program (e.g. advisory frameworks, risk assessment, testing, governance). Provide Fair Lending advice and possess the ability to communicate complex regulatory expectations for Fair Lending matters throughout the product life-cycle and across all products and services.

Monitoring, Testing & Quality Assurance

• Develop and execute a risk-based compliance monitoring and testing program for consumer and mortgage lending in line with department and industry standards to ensure compliance with applicable lending laws, rules and regulations.
• Establish key risk indicators (KRIs) and metrics to assess compliance performance.
• Partner with Internal Audit to ensure appropriate independent testing and validation.
• Support internal and external audits, regulatory examinations and independent reviews and assist with remediation efforts for any resulting findings or recommendations to ensure lending compliance findings have been effectively mitigated and effective actions have been taken.
• Develop and implement procedures to ensure record retention practices are aligned with policy and in accordance with regulations and laws.
• Utilize compliance reviews, risk assessments, complaint monitoring and other assigned department duties to identify potential areas of lending compliance risk.

Training & Culture

• Develop and deliver lending compliance training programs for staff, management, and leadership.
• Promote a culture of compliance and ethical lending practices across the organization.
• Provide ongoing guidance and support to business units on compliance-related matters.

Other Duties

• Possess effective communication skills when relaying critical information to colleagues and stakeholders. Reports on testing, changes, potential risk factors and data gaps.
• Absorb and understand documentation standards, recordkeeping requirements, disclosure requirements, technology and data security related to loan origination systems and other technologies within lending.
• Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.