Lender Services - Office Manager (Remote)

About the role

The Office Manager is responsible for overseeing Loan Payoff Operations at Lender Services. This includes creating a customer-centric environment, managing a virtual call center, setting goals, and ensuring compliance with all regulations.

Responsibilities

• Create a highly engaged team environment that drives execution, innovation, productivity, and future leaders
• Manage and navigate a virtual call-center environment consisting of both incoming and outgoing calls
• Proactively oversee performance of team and staff to quickly identify and address all opportunities, and take appropriate action
• Set goals and ensure that each employee is leveraging the tools provided to them to achieve continual success
• Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager
• Hold staff consistently accountable with unbiased fairness to help drive performance
• Possesses a prominent level of integrity in all interactions and decision making
• Embody the company's mission, vision, values, and culture
• Must remain within compliance guidelines for any System Quality Reviews, and Field Quality Reviews
• Manages team through an innovative, creative, inspirational leadership style
• Communicate with all levels of leadership throughout the organization with professionalism both written and verbal
• Support local or non-local CAT events throughout the year as needed

Requirements

• Minimum of one year experience as a manager or position of leadership
• Ability to solve complex problems and issues, utilizing strong analytical skills
• Experience managing fully remote and/or hybrid teams
• Proficient in all areas of Microsoft Office
• Minimum of one year call center experience
• Experience working with financial institutions
• Able to accurately and quickly generate and assess reporting data

Qualifications

• Bilingual

Skills & Experience

• Exceptional customer service skills and experience

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts Along With Many Other Employee Benefits

Pay

$60,000 Annually

Schedule

Full-time