Lender

About the role

The primary purpose of the Lending Representative is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions. In addition, providing an excellent sales experience for our Membership by placing them in the best lending products for their needs.

Responsibilities

• Assist membership with their financial needs over the phone. This includes incoming and outgoing phone calls in an attempt to originate, maintain, and close loan applications.
• Review members' accounts and assist them with any loan related concerns before and after origination.
• Reverse loan payments and perform additional financial transactions as needed.
• Follow up with members and affiliates to relay loan decisions in an expeditious manner.
• Make follow-up outgoing phone calls to members in an attempt to close approved loan applications.
• Communicate with dealers, insurance companies, and employers to maintain accurate loan files for underwriting.
• Efficiently review and verify supporting documentation for approved consumer loan applications, create loan documents, and schedule member closings for both DocuSign, and branch.
• Maintain contact manager requests in Portico to assist branch with VISA travel requests, address changes, etc.
• Process loan payoff letter requests for members when necessary.
• Process letter of guarantee requests from insurance companies when necessary.
• Process subsequent action forms as needed.
• Update and maintain LDP and missed opportunity spreadsheets to track origination standards and goals.
• Review Booked Loan Report, CL/CD Report, and Missed Opportunity Report for accuracy.
• Review loan exceptions and execute necessary corrections to maintain the loan file.
• Provide suggestions on new and innovative ideas to improve processes and garner a positive working environment.
• Aid in documenting and revising procedures for the lending department as assigned.
• Review all Credit Union issued memos.
• All other duties as assigned by management.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of similar or related experience in the financial industry.
• Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act, Regulation E (EFTS), Regulation CC (Funds Availability), Regulation Z (Truth in Lending), Truth in Savings Act, Bank Secrecy Act (BSA).