Leisure Sales Manager

Luxury Leisure Strategy & Territory Development

Develop and execute an annual territory sales plan aligned with Miraval America commercial strategy, approved revenue goals, resort need periods, seasonal priorities, packages, promotions, and market opportunities.

Own performance for the assigned territory and account portfolio, with a consistent focus on year-over-year growth in qualified demand, bookings, revenue, and account production.

Analyze market trends, account performance, booking patterns, competitive positioning, and client feedback to identify emerging opportunities and refine sales priorities.

Translate resort offerings, wellbeing experiences, packages, and business needs into targeted account plans, outreach strategies, and compelling sales presentations.

Maintain current knowledge of all Miraval resorts, Hyatt resources, luxury leisure trends, and relevant market developments to represent the portfolio accurately and confidently.

Prolific Prospecting, Account Acquisition & Relationship Management

Maintain a strong and consistent outbound prospecting cadence to uncover new luxury travel advisors, agencies, consortia accounts, transient negotiated opportunities, and other qualified sources of business.

Establish, maintain, and strengthen relationships with prospective and existing partners through total account management, thoughtful follow-up, and responsive service.

Qualify and prioritize prospects based on strategic fit, production potential, guest profile, market influence, and alignment with Miraval brand positioning.

Develop account-specific action plans that include education, engagement, conversion, retention, and growth strategies.

Communicate programs, promotions, packages, services, and property updates accurately and consistently to support confident selling by travel partners.

PREFERRED PARTNER NETWORKS & SALES CHANNELS

Support and grow relationships with Signature, Ensemble, and other approved preferred partner networks, luxury travel communities, and relevant industry organizations.

Maintain accurate, current, and compelling resort information within approved partner portals, account resources, sales tools, and brand-standard documents.

Identify opportunities to increase partner engagement, training participation, qualified referrals, and production across preferred channels.

Collaborate with Marketing, Revenue Management, Reservations, and property teams to ensure partner offers, packages, amenities, and selling details are accurate and operationally executable.

Aid in the growth and maintenance of the travel industry contact and email database in accordance with applicable standards and privacy requirements.

Sales Trips, Trade Shows & Client Engagement

Plan and execute monthly sales trips throughout the assigned territory using clear objectives, prioritized appointments, disciplined expense management, and timely post-trip follow-up.

Organize and deliver outside sales calls, prospecting calls, educational webinars, presentations, and other account engagement activities that build awareness and conversion.

Professionally represent Miraval and Hyatt at targeted conferences, trade shows, networking events, and industry meetings as assigned.

Develop and host familiarization trips, site inspections, VIP client visits, and client entertainment that deepen product understanding and position the Miraval experience effectively.

Set measurable goals for sales activities and evaluate outcomes, conversion, account advancement, and return on investment to improve future planning.

Cross-Functional Partnership & Guest Experience

Partner with Sales Support, Reservations, Revenue Management, Marketing, Operations, and property teams to coordinate account needs, booking requirements, client visits, and guest service details.

Communicate VIP, advisor, and client expectations clearly and early to help ensure seamless execution at every guest touchpoint.

Collaborate with resort teams to resolve service issues, protect client relationships, and identify opportunities to strengthen future experiences.

Maintain strong, productive relationships with Hyatt colleagues and enterprise partners while leveraging relevant tools, programs, and commercial resources.

Ensure all client-facing information is accurate, brand-consistent, and aligned with current operational capabilities, policies, and approved commercial strategy.

CRM, Reporting & Commercial Discipline

Maintain complete and timely CRM records, including account profiles, contacts, sales activities, opportunities, production, commitments, and follow-up actions.

Prepare monthly sales activity and performance reporting that clearly summarizes results, pipeline health, account development, market insights, risks, and next steps.

Monitor performance against individual and organizational goals and recommend focused actions to improve conversion, production, and account engagement.

Communicate regularly with leisure sales leadership and commercial partners regarding customer relationships, new prospects, market activity, and opportunities within the assigned territory.

Adhere to departmental budgets, travel and entertainment guidelines, brand standards, and required administrative processes while managing time and resources effectively.