E11EVEN - Leisure Sales Manager

Overview

The Leisure Sales Manager is a key revenue driver for E11EVEN Hotel & Residences, charged with generating and maximizing leisure room revenue by cultivating and growing high-value leisure travel partnerships. This role is responsible for developing, managing, and expanding relationships with luxury travel advisors, consortia networks, wholesale partners while positioning the hotel as a must-stay luxury lifestyle destination for discerning travelers.

Responsibilities

• Cultivate and sustain high-value relationships with elite leisure travel partners.
• Aggressively solicit and secure new leisure business to drive premium room revenue, suite bookings, and extended leisure stays, while positioning E11EVEN Hotel & Residences as a bold, must-stay luxury lifestyle destination for the world's most discerning travelers.
• Strategic account management includes targeted sales calls, curated agency trainings, in-person visits, virtual presentations, and a strong presence at key industry events, roadshows, and networking opportunities that amplify brand visibility and production.
• Consortia participation, rate loading, promotional strategies, and production performance are managed in close partnership with Revenue Management to optimize demand, maximize Average Daily Rate (ADR), and strengthen market positioning.
• Luxury travel advisors, partners, and VIP clients are hosted for immersive site inspections, familiarization trips, and elevated leisure stays that showcase the hotel’s sophisticated design, high-touch service culture, and unmistakable E11EVEN energy.
• Closely collaborate with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations to ensure flawless execution of VIP arrivals, personalized amenities, and seamless, high-impact guest experiences.
• Daily participation in the Highgate Hotel Business Review (HHBR) ensures alignment with overall hotel performance, pace, and strategic demand within the leisure segment.
• Produce accurate and timely preparation of weekly, monthly, and quarterly sales activity reports and production summaries.
• Handle on-property client engagements with polish and presence to ensure a seamless experience and long-term partnership value.

Qualifications

• A minimum of five years of progressive sales experience is required, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisure-focused environment.
• Proven experience within a hotel, resort, or related hospitality setting is strongly preferred, with direct exposure to high-end leisure travel segments.
• A strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks is required.
• College coursework or a degree in Hospitality Management, Business, Marketing, or a related field is helpful.
• A high school diploma or equivalent is required.
• Strong proficiency in Windows-based systems, including company-approved spreadsheets and word-processing applications, is required.
• Exceptional verbal and written communication skills are required, with the confidence and polish to engage effectively with associates, leadership, luxury travel advisors, and VIP guests.
• A proven ability to listen actively, understand needs, and clearly articulate solutions in a refined, service-oriented manner is essential.
• Strong organizational skills and the ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced, high-expectation environment are required.
• The ability to work independently while also collaborating seamlessly with cross-functional teams is essential.
• Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows is required based on business needs.
• Attendance at all required hotel meetings, trainings, and brand initiatives is expected.
• High standards of professional appearance must be maintained at all times, reflective of a polished, luxury lifestyle brand.
• Strict compliance with Highgate policies, procedures, and safety standards is required to support safe and efficient hotel operations.
• A results-driven mindset is essential, with the ability to maximize productivity, identify challenges, and assist in implementing effective solutions.
• Strong problem-solving skills are required, including the ability to anticipate, identify, and resolve issues proactively.
• The ability to analyze, interpret, and evaluate complex information and data from multiple sources is required to support business objectives.
• Absolute confidentiality must be maintained when handling sensitive information and luxury client relationships.