Legal Technology Team Lead - Application Managed Services

About the role

Harbor is seeking a Team Lead to join our Legal Technology team within Applications Management Services. The Team Lead ensures successful client engagement and consistent client satisfaction by leading team members in both production issue resolution and continual improvement tasks. This is a 100% remote position that can be from anywhere within the US.

Responsibilities

• Offers the client technical direction by applying industry experience and best practices.
• Work with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
• Report to upper management on client issue status and progress.
• Client agreement budgeting tracking, resource allocation, change request management, resource scheduling, and customer support.
• Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders for new and existing clients.
• Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.
• People management responsibilities throughout all phases of the employment life cycle, from hiring to exiting, including shaping and supporting a positive environment, setting team tactics for achieving goals, allocating and hiring resources (including vacation and sick approvals), evaluating performance, and overseeing team operations.
• Developing and coaching team members.
• Identify training needs for the entire team, coordinating possibilities with HR.

Requirements

• 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment.
• 3+ years of experience in a customer-facing role.
• 2+ years of people-management.
• Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion.
• Intermediate level of experience dealing with collaboration and project tracking tools: JIRA, Confluence, and MS Project.
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality.

Preferred Experience

• Working with the Intapp product suite.
• Mentoring colleagues.
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs.
• Proficiency in SQL.
• Experience in working with the MS Azure Platform, particularly with logic apps and functions.
• Experience working in Boomi.

About Us

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.