IT Lead - Legal Operations Technology

Position Summary

The IT Lead – Legal Operations Technology is responsible for enabling the technology strategy, delivery, and ongoing support of systems that enable the Global Legal & Compliance (GLC) function. This role operates within IT and partners closely with Legal Operations to ensure that legal technologies, platforms, and data capabilities are scalable, secure, and aligned to enterprise architecture and standards.

Key Responsibilities

• Legal Technology Strategy & Roadmap
  Support the development of a multi-year technology roadmap for Legal & Compliance systems in partnership with Legal Operations
  Translate Legal business needs into scalable, enterprise-grade AI-enabled IT solutions
  Ensure alignment with enterprise architecture, security, and data governance standards
  Identify opportunities to modernize and streamline legal technology platforms and integrations

• Application & Platform Ownership
  Act as the IT owner for Legal technology platforms (e.g., ELM, eBilling, Legal Holds, Compliance tools) with proficient understanding of legal processes in litigation, matter management, billing, and contract administration
  Oversee system configuration governance, enhancements, and lifecycle management
  Ensure system reliability, performance, and data integrity across platforms
  Manage the GLC SharePoint site as it relates to knowledge management and dissemination

• Service Delivery & Operations
  Provide governance over day-to-day support operations, including internal teams and managed service providers
  Manage SLAs, KPIs, and service performance to ensure consistent, high-quality delivery
  Support incident resolution, root cause analysis, and continuous improvement initiatives
  Coordinate release management, testing, and environment readiness

• Project & Program Delivery
  Lead delivery of Legal IT projects and enhancements, ensuring alignment to scope, budget, and timelines
  Partner with Legal Ops to support technology program execution and prioritization
  Drive structured project delivery using IT PMO methodologies and governance
  Support business case development, cost estimation, and investment planning

• Data, Reporting & Analytics
  Deliver and maintain reporting and analytics solutions supporting Legal operations and decision-making
  Ensure data accuracy, consistency, and accessibility across Legal systems
  Partner with data and analytics teams to enable dashboards, forecasting, and ad-hoc reporting, including data analytics

• Vendor & Technology Evaluation
  Lead evaluation, selection, and implementation of Legal technology solutions
  Support RFI/RFP processes, vendor assessments, and contract alignment (from a technical perspective)
  Manage vendor relationships focused on technical delivery, integration, and service performance

• Integration & Architecture
  Ensure seamless integration between Legal systems and enterprise platforms (e.g., ERP, HR, Finance, Identity)
  Define and maintain integration standards and patterns
  Collaborate with enterprise architects and integration teams to ensure scalability and compliance

• Continuous Improvement & Digital Transformation
  Identify opportunities to automate legal processes and improve user experience
  Drive adoption of new capabilities, tools, and technologies
  Stay informed on legal technology trends and best practices and translate into actionable IT initiatives

Required Qualifications & Experience

• Bachelor’s degree in Information Systems, Computer Science, or related field
• 8+ years of experience in enterprise IT application delivery and support
• Proven record of driving technology adoption and operational process
• Proficiency with Microsoft Excel and PowerBI
• Proven experience in: Supporting global legal functions and understanding core legal tasks and processes such as matter and litigation management, contract lifecycle management, compliance reporting, etc.
  Application ownership and lifecycle management
  IT project/program delivery
  Vendor and service management
  Technical solution design and implementation
• Strong understanding of enterprise architecture, integrations, and data flows
• Excellent stakeholder engagement and communication skills
• Local residents (or those willing to relocate), with the ability to work onsite in Troy, MI
• Must be legally able to work in the United States without requirement of any type of visa sponsorship or transfer now, or at any time in the future

Preferred Experience

• With Legal technology platforms (e.g., Onit, BillingPoint, Legal Tracker, SAI, iCertis, DocuSign CLM, NAVEX, Diligent, or similar)
• Experience in Legal AI tools (e.g. Harvey, Legora, Claude for Legal, Co-Counsel, etc.)
• Experience supporting and driving adoption of AI-enabled tools (e.g., generative AI, automation platforms) to improve productivity and business outcomes
• Experience with ITSM tools (e.g., ServiceNow)
• Experience working in a global, matrixed organization
• Knowledge of ITIL, SDLC, and agile delivery methodologies