Legal Technology Senior Manager - CLM Software Implementation

Job Duties and Responsibilities

• Client and Project Management
• Leverage subject matter expertise to assess contracting processes & technology to provide objective guidance and recommendations on solutions to implement in support of client system evaluation processes.
• Serve as the lead project manager for implementation projects, including creating and maintaining project schedules and work/staffing plans, managing the project budget and scope, forecasting resourcing, providing routine status updates, scheduling workshops, and managing client billables and invoicing.
• Facilitate workshops with client stakeholders to gather, document, and prioritize business and technical requirements, including business process modeling, integration, security, migration, and reporting; provide subject matter expertise on industry best practices and tool capabilities.
• Advisory clients on how to best integrate their existing technologies together to enhance their overarching legal operations function; design technology-enabled processes and system integrations to create innovative yet practical solution frameworks.
• Directly contribute to and oversee all process mapping, data analysis, drafting of project deliverables, and configuration of solutions.
• Oversee system configuration and testing to ensure solution setup meets design specifications and customer business process goals.
• Map data between any source system(s) and/or data repositories and the new technology solution; support migration and migration validation processes.
• Define and orchestrate the change management strategy and effort needed to ensure enduring change, strong user adoption, and a seamless implementation experience.
• Develop training curriculum and materials, as well as lead end-user and system administration training in partnership with technology providers.
• Business, Team, and Company Development
• Participate in business development activities such as qualifying opportunities, proposal presentations, and statement of work development.
• Develop relationships with vendors and other partners to develop creative offerings.
• Cultivate new relationships at current clients and coach junior staff to become lead contacts.
• Contribute to the ongoing growth of Harbor’s reputation for thought leadership and problem-solving.
• Actively develop ideas and contribute to practice growth/evolution and company-wide strategic initiatives.
• Encourage collaboration, and model firm values to impact and ensure team behavior.
• Continuously improve our practice by enhancing methodologies, practice aids, project delivery approaches and tools.
• Actively manage, develop, coach and/or mentor others, guiding junior team members in all facets of client execution and project management.
• Identify opportunities to continually enhance internal project methodologies and templates.
• Support engagement financials and practice operations.

Experience, Education and Other Qualifications

• 8+ years of relevant experience in the legal or consulting industry (e.g., in-house legal department, law firm, legal software provider, consulting firm)
• 8+ years of experience in legal technology assessments, requirements gathering, system design, configuration, implementation, testing, and deployment, with proven experience implementing contracting tools.
• Experience with Agiloft, Ironclad, Malbek, Luminance, Ivo, and similar systems is preferred; this experience should include related data migration and integration workstreams.
• Demonstrated understanding of the AI contract technology landscape, including legal-specific platforms (e.g., Harvey, Legora) and point solutions supporting contract drafting, review, negotiation, obligation management, and associated workflows.
• 8+ years of experience in a customer facing role delivering projects and overseeing other resources to the completion of their tasks.
• Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education.
• Demonstrated knowledge of, and experience in the following areas of focus:
• IT implementation methodologies, including waterfall, agile and iterative.
• Able to elicit requirements from requirements owners and recommend improvements to processes (strong client interview skills are a must).
• IT Project management, including development and management of project plans and a familiarity of corporate IT methodology frameworks.
• Use cases for contract management and AI solutions.
• Configuration of industry leading CLM and contract intelligence solutions.
• Integration and migration requirements gathering and methodology.
• Experience and/or understanding of professional services partnerships and business models
• Experience leading technology implementation projects across workstreams and through all stages of a project lifecycle.
• Proven track record of successful project implementations and development of junior talent.
• Experience independently managing multiple engagements and clients simultaneously.
• Excellent communication and storytelling skills (written and spoken).
• Exceptional analytical, problem solving and research skills; proficient in process and data mapping.
• Confidence and professionalism during client interactions, demonstrating sound judgement and attitude when interacting with client and internal stakeholders.
• Excels in a cooperative team environment; takes initiative to forward team operational efficiency through improved methodologies.
• Able to ideate and create client deliverables with minimal oversight from senior leadership.
• Proven ability to develop and maintain relationships with peers, software vendors, other suppliers, management, and client contacts.
• Positive, enthusiastic attitude and an entrepreneurial spirit.
• Eagerness to quickly learn and develop new subject matter expertise and business skills.
• Demonstrates accountability and commitment.
• Strong organizational skills and an ability to prioritize tasks.
• Maintains high standards for work product with keen attention to detail.
• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools.
• Have permanent US work authorization