Legal Tech Customer Success Consultant (JD Preferred)

About the role

Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups. Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement. Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies. Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support. Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities.

Responsibilities

• Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.
• Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement.
• Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities.
• Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies.
• Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support.
• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups.

Requirements

• Experience working with law firms, legal professionals, legal research, or legal technology.
• Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption.
• Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.
• Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement.
• Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities.
• Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.

Qualifications

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

Skills

Experience working with law firms, legal professionals, legal research, or legal technology. Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption. Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation. Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement. Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities. Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.

Benefits

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Pay

$53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.