Legal Customer Success Consultant

About the role

This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered.

Responsibilities

• Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
• Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
• Reaching out to customers via phone and email to uncover training and product needs
• Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
• Collaborating with internal partners to drive preference and develop strategic account plans
• Pricing and developing strategic account plans
• Partnership with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
• Identifying and sharing upsell leads and opportunities with sales partners

Requirements

• Have a Juris Doctor, or comparable experience in a paralegal role
• Display excellent verbal and written communication skills
• Possess comfortability with delivering presentations and trainings in a virtual environment
• Demonstrate excellent proven sales and/or training experience
• Have legal research experience or expertise using LexisNexis tools
• Be able to effectively partner and collaborate across teams with different functions
• The ability to build solid relationships internally and externally

Qualifications

• Work in a way that works for you

Skills

• Excellent verbal and written communication skills
• Comfortable with delivering presentations and trainings in a virtual environment
• Proven sales and/or training experience
• Legal research experience or expertise using LexisNexis tools
• Ability to build solid relationships internally and externally

Benefits

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.

Pay

U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

N/A