Customer Success Consultant

For our client, we are seeking a Customer Success Consultant to join the team of a leader in the Enterprise Technology space. This role will manage a portfolio of customers, serving as a trusted advisor throughout onboarding and ongoing success. You will partner closely with solution architects and project managers to translate customer needs into practical solution designs and drive adoption of AI-enabled recommendations. The position also plays a key role in identifying process gaps, guiding acceptance of new approaches, and supporting quarterly business reviews and training. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $100,000 – $130,000 annually Responsibilities Own and develop a portfolio of 5-10 customers, building strategic relationships Act as the subject matter expert during customer onboarding Collaborate with solution architects and project managers to tailor solutions for customers Create and maintain a detailed business blueprint mapping customer needs to the solution Identify gaps in customer processes and recommend improvements Analyze markdown and inventory optimization results, managing customer acceptance of AI recommendations Lead quarterly business reviews and user training, both remotely and on-site Qualifications Degree in business administration, management, merchandising, or a related technical field Experience in retail merchandising and consulting, preferably in fashion and lifestyle Strong analytical skills to translate customer processes into solution designs Excellent communication skills for engaging with customers and stakeholders Familiarity with SaaS environments and business intelligence tools Business-fluent English; additional languages are a plus Initiative and curiosity with a willingness to learn and tackle challenges Benefits Comprehensive medical, dental, and vision coverage Paid time off and other applicable benefits Opportunity to work in a global team at the intersection of retail and AI Potential for bonuses based on performance Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.