Legal Support Officer

Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced Legal Support Officer Work Mode: Hybrid Pay Rate Range: $57 .00 - $60.00 Negotiable based upon years of experience Summary Work Mode: Not specified Responsibilities Manage ongoing vendor engagement, service reviews, issue escalation, and performance oversight.Escalate critical service issues and oversee root cause analysis activities.Track vendor commitments, roadmaps, enhancement requests, and remediation plans.Manage relationships with senior stakeholders across Legal, Compliance, Risk, Operations, and Technology.Drive stakeholder communications and action tracking.Act as a trusted advisor for regulatory technology strategy and adoption.Gather and prioritize business requirements.Coordinate product testing and user acceptance activities.Monitor incidents, service tickets, defects, and user issues.Identify trends and systemic issues through management reporting.Ensure timely resolution of critical business-impacting events.Support onboarding of new business functions to regulatory technology platforms.Manage regulatory coverage discussions with business stakeholders.Support strategic growth initiatives and enterprise expansion opportunities.Support adoption and governance of AI-enabled regulatory technology capabilities.Coordinate AI feature testing and validation exercises.Partner with technology teams and vendors on AI enablement initiatives.Coordinate AI content ingestion and quality assurance activities.Prepare executive presentations, governance packs, and strategic recommendations.Produce management reporting and performance metrics.Present operational trends and strategic insights to senior management. Requirements Bachelor's degree or equivalent professional experience.Experience within Compliance, Legal, Risk, Regulatory Change, Operational Risk, Governance, or Financial Services.Strong stakeholder management skills with the ability to engage senior executives.Strong program management and organizational skills.Excellent written and verbal communication skills.Data analysis, reporting, and presentation experience.Ability to operate independently within a complex global organization.Advanced Microsoft Office skills, including PowerPoint and Excel. Preferred Skills Experience with AI-enabled business solutions.Experience managing global stakeholders across multiple regions.