Legal Services Assistant - Business Group

Job Summary

The Legal Services Assistant position provides direct administrative support to assigned timekeepers and plays a key role in ensuring the smooth day-to-day management of attorney workflows. Legal Services Assistants work in practice-specific support teams and share responsibility for overflow tasks, coverage, and high-quality support across all assigned timekeepers. The Legal Services Assistant is expected to manage multiple projects and priorities, delegate appropriate tasks to other support teams, and ensure timely follow-up and quality control. This position requires strong communication skills, attention to detail, and the ability to maintain professionalism and discretion while interacting with clients, visitors, staff, and attorneys. Success in this role requires strong organizational and technical skills, a collaborative approach, and a commitment to excellent service.

Essential Job Duties

• Document Skills: Prepare, format, revise, proofread, and finalize a variety of legal documents, ensuring proper grammar, punctuation, and adherence to firm and practice group-specific standards. Ensure all documents meet firm branding, formatting, and functionality guidelines.

• Administers and Operates: Learns and troubleshoots document issues efficiently, demonstrates growing technical confidence. Executes complex document markups and formatting instructions accurately and in a timely manner. Creates basic to intermediate-level spreadsheets and print all spreadsheets in Excel. Creates basic to intermediate-level PowerPoint presentations.

• Client Service and Team Collaboration: Maintains a client-first mindset in all interactions, both internal and external. Demonstrates strong written and verbal communication skills, with emphasis on accuracy, tone, and professionalism. Works collaboratively with peers across practice teams and contributes to a supportive team environment. Begins to guide and support less experienced team members, sharing knowledge and modeling best practices.

• Adaptability and Professional Growth: Remains composed and productive under pressure and during periods of high-volume work. Adjusts to shifting priorities and timelines with a flexible and solution-focused approach. Embraces and leverages legal technology to improve processes and workflows. Demonstrates motivation to grow technical and soft skills through continuous learning.

Minimum Requirements

• High school diploma required

• At least three (3) years of previous administrative experience in the legal industry required

• Willingness and ability to learn multiple practice areas within the law firm

• Ability to prioritize work and balance multiple projects and deadlines

• Continuous learner who is adaptable and proactive

• Contributes to a working group and provides reliable service to a diverse group of professionals

• Maintains a professional demeanor, exhibits sound judgment, uses discretion, and maintains confidentiality

• Exhibits problem-solving skills and demonstrates initiative

• Exceptional clerical skills and knowledge of grammar, spelling, and punctuation

• Exceptional client service skills in person, over the phone, and via email

• Exceptional attention to detail and ability to work independently and proactively

• A professional, flexible, and positive approach to working with colleagues and clients

• Must be able to perform all essential duties

Technical Skills Required

• Intermediate to proficient skills in Microsoft Word (see “Document Skills” above for specific examples)

• Adobe

• Excel

• PowerPoint

• Intermediate knowledge of legal billing software, conflicts and new matter software, document management systems, and expense reimbursement software

• Prior experience with workflow software is a plus; at Ice Miller, we use BigHand to collaborate across offices within practice group teams

Other Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Equipment Operated: This position requires extensive use of a computer and a telephone. This position also requires the use of printing, copying, faxing, and scanning equipment

• Physical Requirements: While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear

• Mental Requirements: Ability to communicate effectively, verbally and in writing, with a diverse group of people

Work Environment

• While performing the duties of this job, the employee may be exposed to weather conditions while traveling

• The noise level in the work environment is usually moderate

Pay

Salary in the range of $60,000 - $75,000 dependent on experience level

Schedule

N/A