Legal Senior Onsite Service Specialist

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

About the role

In this role, you will be at the forefront of innovation within a legal services environment, providing solutions and exceptional service. You will uphold a high standard of professionalism and office etiquette while handling confidential, time-sensitive documents and supporting various legal workflows.

Responsibilities

• Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
• Handle legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
• Assist with scheduling needed equipment, labor, and supplies for offsite trials.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Uphold safety standards and adhere to protocols while handling equipment and materials.
• Maintain logs for billing and reporting.
• Distribute incoming mail and packages, office supplies, and fax transmissions.
• Deliver completed reproduction work to designated delivery areas.
• Perform scanning, file conversion, file naming, and encryption tasks.
• Perform batch printing using Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms, and visitor offices.
• Assist facilities with box moves, office moves, and light maintenance duties.
• Perform occasional cleaning duties and may require periodic overtime.

Requirements

• High school diploma or GED, coupled with a minimum of one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Skills

• Working knowledge of copier and related equipment preferred.
• Knowledge of shipping/receiving procedures and basic electronics preferred.
• Ability to work independently and flexibly to complete projects.
• Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
• Excellent customer relations and verbal communication skills.
• Previous experience in copy jobs or related fields (nice to have).
• Basic knowledge of electronics and copier equipment repair (nice to have).

Working Conditions

• Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.
• Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.

Pay

$17.69 - $22.82 per hour

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and ongoing personal and professional development.

Schedule

Full time