Legal Senior Onsite Service Specialist

About the role

Provides direct, hands-on support within a legal office environment. Performs a variety of office support functions, including but not limited to copying, production, and scanning services, fax operations, mail and shipping services, records management support, and direct floor support.

Responsibilities

• Charging back work, supplies, and labor hours to firms and/or clients.
• Utilizing legal technologies and software such as document management systems and cost recovery/chargeback systems (e.g., Copitrak, Equitrac).
• Understanding legal records management processes.
• Working with legal documents and processes, including: closing binders, depositions, transcripts, briefs, addendums, court filings, discovery documents, judgments, demonstrating knowledge of court systems and proper document delivery procedures.
• Aid with scheduling equipment, labor, and supplies required for off-site trials.

Qualifications

• High school diploma or GED required.
• 1–2 years of related work experience required.
• Minimum of 2 years of legal industry experience preferred.
• Demonstrated ability to provide exceptional customer service through strong interpersonal and communication skills.

Skills and Abilities

• Working knowledge of copier equipment and related repairs preferred.
• Ability to utilize hardware and software solutions supporting: cost recovery, document management, advanced workflows.
• Knowledge of shipping and receiving procedures.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and verbal communication skills.

Physical Requirements

• Frequent exposure to: copier and fax machine noise, toner, temperature fluctuations, paper cuts from handling documents and boxes, exposure to varying weather conditions when traveling between buildings, potential exposure to equipment-related hazards that could result in injury or accidents, high-pressure environment due to tight deadlines and rapid turnaround expectations.
• Physical requirements include: prolonged standing and walking, bending, reaching, stretching, and climbing, lifting and moving items up to 50 pounds, pushing or pulling wheeled equipment up to 400 pounds, walking between buildings when necessary.