Legal Receptionist

For applicants residing in California: Snell & Wilmer provides a Privacy Notice for California Residents and a general Privacy Policy regarding the collection, use, and disclosure of personal information during the employment application process.

About the role

We currently have an opening for a Receptionist in our Orange County office. The candidate must have the ability to work under pressure, respond quickly to changing demands, and be self-motivated with the ability to work independently as well as part of a team. This position is Monday through Friday in-office during normal business hours. If you enjoy working in a friendly, fast-paced environment with the ability to handle day-to-day work challenges while adjusting to multiple demands and priorities, then this may be your next opportunity.

Responsibilities

• Answer a multiple-line phone system promptly and courteously, manage calls by routing them to the proper extensions across multiple office locations
• Maintain friendly and professional customer interactions via telephone and internet chat
• Support continuity among the work team by documenting and communicating actions, irregularities, and continuing needs
• Assist in catering ordering, setup, and clean-up
• Maintain conference rooms and administration calendars
• Interact professionally with both internal and external clients on all levels
• Maintain confidentiality and demonstrate professional behavior and judgment in dealing with delicate situations
• Escort or direct visitors and clients to conference rooms as appropriate
• Represent the Firm’s professional image by maintaining a neat and organized appearance at the reception desk and surrounding areas
• Assist visitors and announce their arrival by immediately notifying appropriate personnel
• Assist Attorneys with various tasks, such as outside reservations and scheduling couriers

Requirements

• At least 3 years of experience in customer service
• Law firm experience preferred, but not required
• Must have a professional appearance, enthusiastic attitude, and clear and courteous telephone voice
• Communicate clearly, tactfully, and professionally with all lawyers, other employees, and visitors to the office
• Basic computer skills and Microsoft Office Suite (Outlook, Word, and Excel)
• Excellent time management skills with a proven ability to meet deadlines
• Must be able to effectively solve problems

Pay

The pay range for this position is $22.00 to $25.50 per hour, depending on years of experience.

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• 401K/profit sharing
• Paid holidays
• Tuition reimbursement
• Paid time off including vacation time, personal time, and sick time where appropriate