Legal Operations Manager

Position Summary

The Legal Operations Manager supports a full range of responsibilities for the legal and contracting team in the Company’s Payments and Intelligence verticals. These projects include primary management and oversight of the contracting dashboard and staffing queue for contracts flow in the department, interfacing with representatives in the department’s sales and credit groups to manage customer acquisition through the contracting process, and coordinating with the operations group in response to service of process and other legal requests. This role will work closely with General Counsel and other attorneys of the Company, as well as business stakeholders at all levels of the company.

Essential Duties & Responsibilities

• Contracting Queue Management

• Oversee the Company’s contracting dashboard and management queue in Salesforce and Docusign CLM.
• Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys.
• Cook up and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.

• Legal Operations Responsibilities

• Work with the Company’s attorneys and operational stakeholders in response to service of process items (subpoenas, etc.) related to the Company’s Payments and Intelligence divisions.
• Cook up and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.
• Identify opportunities for automation and implement technology solutions to streamline legal operations.
• Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.
• Continuously monitor and assess process performance, identify bottlenecks, and propose enhancements.

• Legal Project Management

• Oversee legal projects and initiatives, ensuring timely execution and successful completion.
• Define project goals, scope, timelines, and resource allocation in collaboration with legal teams.
• Maintain a watchful eye on project progress, identify risks and obstacles, and implement appropriate mitigation strategies.
• Facilitate effective communication and collaboration among project stakeholders, including legal professionals, executives, and external partners.
• Oversee projects, initiatives and other tasks that support the Legal team (e.g., SharePoint updates, time tracking, etc.).

• Data Analytics and Reporting

• Develop and maintain metrics, dashboards, and reports to track and analyze legal department performance.
• Utilize data analytics to identify trends, patterns, and opportunities for improvement.
• Provide actionable insights and recommendations to drive informed decision-making.

Experience & Education

• Bachelor’s Degree in business or related field required
• 3-5 years of experience with legal contract operations and management in a corporate environment
• Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role
• Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results
• Strong understanding of legal operations, processes, and workflows
• Experience with contracting processes and workflows preferred

Skills & Abilities

• Excellent analytical, problem-solving, and communication skills
• Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software
• Strong change management skills; preferably experience in a global organization
• Able to foster buy in from different stakeholders, regardless of their position in the company and inspire others to embrace new ways of working

Experience & Education

• Bachelor’s Degree in business or related field required
• 3-5 years of experience with legal contract operations and management in a corporate environment
• Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role
• Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results
• Strong understanding of legal operations, processes, and workflows
• Experience with contracting processes and workflows preferred

Skills & Abilities

• Excellent analytical, problem-solving, and communication skills
• Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software
• Strong change management skills; preferably experience in a global organization
• Able to foster buy in from different stakeholders, regardless of their position in the company and inspire others to embrace new ways of working

Experience & Education

• Bachelor’s Degree in business or related field required
• 3-5 years of experience with legal contract operations and management in a corporate environment
• Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role
• Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results
• Strong understanding of legal operations, processes, and workflows
• Experience with contracting processes and workflows preferred

Skills & Abilities

• Excellent analytical, problem-solving, and communication skills
• Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software
• Strong change management skills; preferably experience in a global organization
• Able to foster buy in from different stakeholders, regardless of their position in the company and inspire others to embrace new ways of working

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• 401k