Legal Operations Manager

About the role

Join Medallia’s Legal department as a Legal Operations Manager, reporting to the VP, Deputy General Counsel and collaborating with IT, finance, engineering, and operations partners. The role drives process improvements, owns and optimizes the contract lifecycle management (CLM) platform — Ironclad — and provides operational and litigation support to increase the Legal team’s efficiency and organization. You will serve as the primary end‑user expert and operational owner of legal tech tools, bridging Legal, Sales, IT, Finance, and Operations while turning manual complexity into streamlined, repeatable workflows.

Responsibilities

• Contract Lifecycle Management (CLM) Operational Ownership & Workflow Maintenance
  • Serve as the hands‑on super‑user for Ironclad, handling user access, troubleshooting workflow issues, updating contract templates, and maintaining system health.
  • Act as the Legal team’s business lead to IT: gather user feedback, define requirements, and collaborate on testing, updates, and integrations (e.g., Salesforce).
  • Maintain the integrity of the executed contract database, tracking metadata, renewal dates, and key terms for instant searchability and reporting.
  • Oversee daily processing of commercial Legal support tickets in Salesforce, ensuring correct routing and visibility for stakeholders.
• Litigation Support & Departmental Operations
  • Execute day‑to‑day litigation support tasks: issue and track matters, report status, manage documents, coordinate collection, run e‑discovery workflows, implement and track litigation holds, and partner with IT/Engineering for technical execution.
  • Administer DocuSign user permissions, enforce data retention policies, and maintain orderly digital filing systems.
  • Manage the Legal department’s relationship with outside counsel from an administrative perspective and process outside counsel invoices in collaboration with leadership.
• Ad Hoc Projects, Systems Execution & Operational Metrics
  • Own and execute cross‑functional operational projects such as user guide creation, corporate record organization, and evaluation of future point solutions (e.g., entity management).
  • Support evaluation, testing, and rollout of new legal technologies (e.g., entity management, litigation tracking, compliance tools) as the tech stack evolves.
  • Create training materials, FAQs, and quick‑reference guides for Sales, Legal, and other teams navigating Ironclad, Salesforce, and related workflows.
  • Track and report core team metrics—contract cycle times, request volumes, litigation status—to provide Legal leadership with clear operational visibility.

Qualifications

• Minimum Qualifications
  • 4 years of hands‑on experience in Legal Operations, Legal Project Support, or Commercial Operations within a corporate legal department.
  • At least 2 years of direct, hands‑on administrative or super‑user experience running and maintaining Ironclad.
  • Demonstrated experience in litigation support, matter tracking, e‑discovery, document collection, and executing litigation holds while coordinating with IT/Engineering.
  • Proven ability to independently run cross‑departmental operational projects without direct reports.
  • Ability to independently organize and manage global Legal files and records (electronic and hard copy).
• Preferred Qualifications
  • Bachelor’s degree (B.A./B.S.) from an accredited institution.
  • Experience using Salesforce for intake/ticketing and managing enterprise DocuSign settings.
  • Familiarity with e‑discovery platforms (e.g., Relativity, Logikcull, Everlaw, Casepoint) or third‑party discovery vendors.
  • Operational experience within a mid‑sized, fast‑paced B2B SaaS legal department.
  • Formal training or practical experience in project management frameworks, process mapping, or workflow documentation.

Pay

The annual base salary range for this position is $97,500 – $140,000 USD. Compensation decisions consider scope and responsibilities, work experience, location, education, key skills, internal equity, market data, and business considerations.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Short‑term and long‑term disability insurance
• Life and AD&D insurance
• Statutory leaves, paid parental leave, and paid holidays
• Additional health and wellness benefits

Location & Schedule

Hybrid role based in the Tysons, Virginia vicinity, with three days per week onsite.