Legal Operations Manager

About the role

Harley‑Davidson Motor Company, founded in a humble Milwaukee backyard shed in 1903, continues to define motorcycle culture and invites you to join its Legal team as a Legal Operations Manager in Juneau (onsite, full‑time, shift 1). The role encompasses legal technology and systems, process improvement, knowledge and matter management, vendor and financial management, and metrics and reporting for the Legal Department.

Responsibilities

• Legal Technology & Systems: Evaluate, implement, and manage legal tech tools (e‑billing, matter management, contract lifecycle management); lead system integrations and ensure user adoption; maintain data integrity and reporting capabilities.
• Process Improvement & Project Management: Identify and implement process improvements to streamline legal operations; lead cross‑functional projects and change‑management initiatives; develop and enforce best practices and standard operating procedures.
• Knowledge And Matter Management: Oversee knowledge management systems for effective information sharing; develop strategies for capturing institutional knowledge and legal precedents; support matter intake and tracking processes.
• Vendor And Financial Management: Manage relationships with outside counsel and legal service providers; lead RFPs, negotiate fee arrangements, monitor vendor performance; collaborate with Finance to manage legal budgets and track spend.
• Metrics And Reporting: Define and track key performance indicators (KPIs) for legal operations; provide regular reports and insights to legal leadership; use data to drive continuous improvement and strategic decision‑making.

Requirements

Education: High school diploma or equivalent required; bachelor’s degree preferred.

Experience: Minimum of 5 years of related legal‑operations experience; ability to work independently, prioritize and organize multiple complex projects; critically evaluate information from multiple sources; work on multiple tasks simultaneously; lead several projects in a fast‑paced environment; work well in a team; high integrity, excellent judgment, critical thinking; strong written and verbal communication skills; self‑motivated commitment to excellence, accuracy, and quality.

Skills

• Legal billing and legal case management software expertise
• Experience leading RFPs, negotiating fee arrangements, monitoring vendor performance
• Defining and tracking key performance indicators (KPIs)
• Project and time management
• Communication and interpersonal skills
• Analytical and critical thinking

Benefits

• Annual bonus programs
• Health insurance benefits
• 401(k) program
• On‑site fitness centers and employee stores
• Employee discounts on products and accessories

Pay

$138,100 – $220,900 (national average range; actual pay varies by location and experience)

Schedule

Full‑time, shift 1 (day shift)