Legal Operations Manager

Responsibilities

• Map and redesign legal workflows from intake through completion.
• Eliminate friction points and manual work.
• Build scalable processes that improve speed, consistency, and transparency.
• Develop and maintain knowledge management frameworks, operational documentation, training materials, and process governance resources.
• Lead change management efforts associated with new operational practices, technologies, and service delivery models.
• Drive adoption and ongoing optimization of legal department processes through stakeholder engagement, communication, and performance measurement.
• Identify opportunities to automate routine legal tasks using approved enterprise AI and workflow tools.
• Improve document generation, intake, triage, reporting, and knowledge management.
• Stay current on emerging AI capabilities and recommend practical applications for the Legal team.
• Serve as Legal’s business owner for core technology platforms.
• Design integrations across Salesforce, Jira, CLM, e-signature, ticketing, knowledge management, and collaboration platforms.
• Partner with IT, Security, Product and Revenue Operations to improve data flow between systems.
• Establish and maintain standardized intake processes, prioritization frameworks, service-level expectations, and operational governance practices.
• Evaluate incoming legal requests by assessing urgency, complexity, business impact, and organizational risk to determine appropriate prioritization and routing.
• Maintain comprehensive visibility into legal workload, active matters, resource allocation, and departmental capacity.
• Recommend enhancements to legal service delivery models that improve responsiveness, efficiency, transparency, and business alignment.
• Define, implement, and maintain legal department performance measurement frameworks, dashboards, and operational reporting capabilities.
• Establish key performance indicators (KPIs) and service metrics, including matter volume, turnaround times, workload allocation, service-level attainment, and operational efficiency measures.
• Identify bottlenecks using data, improve workload reporting, and give visibility into cycle time analysis.
• Deliver actionable reporting and strategic insights to the Chief Legal Officer and executive leadership to support planning, prioritization, and resource allocation decisions.
• Maintain visibility into outside counsel and legal vendor spend, including matter budgets, invoice trends, rate changes, and budget-to-actual performance.

Requirements

• Demonstrated ability to independently design, implement, govern, and optimize operational frameworks, systems, and processes within complex business environments.
• Strong strategic and analytical mindset with the ability to evaluate competing priorities, assess operational risk, and develop scalable solutions.
• Proven ability to manage multiple high-impact initiatives simultaneously while maintaining quality, responsiveness, and execution excellence.
• Ability to exercise sound judgment and make independent recommendations regarding prioritization, resource allocation, technology investments, and operational improvements.
• Strong stakeholder management and influencing skills, including the ability to drive alignment across functions without formal authority.
• Demonstrated ability to translate business requirements into scalable operational processes, technology solutions, and governance frameworks.
• Exceptional project management, organizational, facilitation, and problem-solving capabilities.
• Strong written and verbal communication skills, including the ability to present recommendations and operational insights to senior leadership.
• Experience leading organizational change management initiatives and driving adoption of new technologies, processes, and operating models.
• Able to operate effectively in a fast-paced, evolving environment with a high degree of autonomy and accountability.

Technical & Systems Proficiency

• Strong working knowledge of enterprise business systems such as Salesforce, Jira, CLM platforms, ticketing systems, e-signature platforms, knowledge management tools, and workflow automation platforms.
• Advanced proficiency in Microsoft Excel, including data analysis, dashboard development, modeling, and executive reporting.
• Experience developing and maintaining operational reporting frameworks, KPI programs, dashboards, and performance measurement systems.
• Experience automating workflows and administering productivity and work-management platforms, including Jira and similar workflow, ticketing, project management, and collaboration tools.
• Experience designing, implementing, and optimizing technology-enabled workflows that improve operational efficiency, reporting, visibility, and stakeholder experience.
• Experience implementing, administering, and optimizing legal operations technologies, including matter management, contract lifecycle management (CLM), workflow automation, knowledge management, intake, and reporting platforms.
• Experience leveraging AI-enabled productivity, workflow, automation, and knowledge management solutions to improve business outcomes.
• Experience in project management methodologies, process mapping, business process improvement, workflow design, and operational governance practices.
• Experience partnering with technical teams to define system requirements, integrations, reporting solutions, and technology implementations.