Legal Operations Manager

About the Role

We are looking for a Legal Operations Manager to design, implement, and continuously improve the operational infrastructure that enables an efficient, scalable, and data-driven Legal function. This role will report to the Chief Legal Officer and independently own legal intake, matter management, process governance, reporting and analytics, legal technology administration, and workflow automation initiatives.

Responsibilities

• Process Design, Governance and Continuous Improvement: Map and redesign legal workflows, eliminate friction points, and build scalable processes.
• Automation & AI: Identify opportunities to automate routine legal tasks, design and implement automated approval workflows, and improve document generation and knowledge management.
• Systems & Technology: Serve as Legal’s business owner for core technology platforms, design integrations, and partner with IT, Security, Product, and Revenue Operations to improve data flow.
• Legal Intake, Matter Management and Service Delivery: Establish standardized intake processes, prioritize frameworks, and maintain comprehensive visibility into legal workload and departmental capacity.
• Reporting, Analytics and Strategic Insights: Define and implement performance measurement frameworks, establish key performance indicators, and deliver actionable reporting and strategic insights to senior leadership.

Requirements

• Demonstrated ability to design, implement, govern, and optimize operational frameworks, systems, and processes.
• Strong strategic and analytical mindset with the ability to evaluate competing priorities and develop scalable solutions.
• Proven ability to manage multiple high-impact initiatives simultaneously while maintaining quality and execution excellence.
• Ability to exercise sound judgment and make independent recommendations regarding prioritization, resource allocation, and operational improvements.
• Strong stakeholder management and influencing skills, including the ability to drive alignment across functions.

Qualifications

The ideal candidate will have a Bachelor's degree and 5+ years of experience in legal operations, legal project management, contract operations, corporate paralegal work, business operations, or a similar role. Demonstrated experience designing and implementing operational processes that improve efficiency, scalability, and stakeholder experience is required. Experience supporting an in-house legal department and working in SaaS, technology, fintech, or other high-growth, data-driven business environments is strongly preferred.

Skills

• Technical & Systems Proficiency: Strong working knowledge of enterprise business systems, advanced proficiency in Microsoft Excel, and experience with workflow automation platforms.
• Language Skills: Excellent written and verbal communication skills with the ability to communicate effectively across all organizational levels.

Benefits

• Health Coverage options along with other voluntary benefits.
• Enterprise Udemy membership with access to thousands of personal and professional development courses.
• 401K with Company match up to 4% or Employee Pension plan.
• Competitive pay and year-end bonus potential.
• Flexible PTO and Charitable Donation matching.