Legal On-Site Services Specialist

About the role

This position provides operational support within a legal office environment, performing tasks such as operating high-volume copying and scanning equipment, managing mail and supplies, and providing customer service.

Responsibilities

• Operates high-volume copy machines and performs binding and finishing work.
• Handles highly sensitive and confidential documents that may be time-sensitive.
• Provides exceptional quality work due to the sensitive nature of legal documents and projects.
• Operates high-volume scanners.
• Utilizes Microsoft Office applications and email systems.
• Maintains records for management reporting and supply inventory control.
• Distributes office supplies, fax transmissions, and mail to personnel and designated delivery points.
• Calculates charges for jobs performed and maintains billing logs as required.
• Responds to and coordinates customer service requests.
• Maintains daily meter readings and service logs.
• May travel between customer office locations.
• Responds to customer inquiries regarding the status and feasibility of job requests.
• Maintains copier areas to ensure they remain organized, clean, and fully stocked.
• Performs duties related to shipping and receiving materials.
• Operates copier equipment, calculators, fax machines, postage meters, and personal computers.
• Performs filing duties, including document purging and archiving.
• Performs scanning, file conversion, and file naming functions.
• Performs FTP (File Transfer Protocol) transfers between computers and files for printing and CD/DVD production.
• Manages TOC (Table of Contents) creation and maintenance for electronic files.
• Performs OCR (Optical Character Recognition) processing to support keyword search functionality.
• Performs file formatting for printing, including Microsoft Excel and other document formats.
• Affords support to users at various levels, including legal secretaries, project managers, paralegals, associates, and partners.
• Produces high-quality, accurate work while meeting tight deadlines and operating in high-pressure environments.
• Performs other duties as assigned.

Qualifications

• Typically Required: High school diploma, GED, or equivalent work experience.
• Completion of Ricoh Legal Training within 90 days of hire and maintenance of any ongoing training requirements.
• Previous copy services or related document production experience preferred.
• Minimum of one (1) year of experience in the legal industry strongly preferred.
• Ability to provide an exceptional customer experience through strong customer service, interpersonal, and communication skills.
• May require a valid driver's license and minimum levels of auto insurance coverage in accordance with Ricoh policy.
• Demonstrated proficiency with basic computer applications, including Microsoft Office Suite.
• Technical aptitude with printers, copiers, postage equipment, and other office technology.
• Strong customer service skills.
• Strong organizational skills.
• Knowledge and understanding of shipping and receiving procedures.
• Basic electronics knowledge preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine appropriate packing methods and materials and verify packing slips for accuracy.
• Ability to understand and follow mail delivery instructions and procedures.
• Strong troubleshooting and problem-solving skills.
• Ability to read and comprehend technical information contained in manuals, parts books, and related publications.
• Excellent customer relations and verbal communication skills.

Working Conditions, Mental and Physical Demands

Works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels. Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare, communicate, and present a variety of information. Physical demands may include extended periods of standing, walking, bending, reaching, stretching, climbing, and similar activities, as well as lifting or moving items weighing up to 50 pounds. Requires moderate manual dexterity and regular use of office equipment and tools, including calculators, keyboards, hand tools, and activities requiring hand-eye coordination.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

JOB INFO

Job Identification : 7982
Job Category : Service Delivery
Posting Date : 2026-07-29T19:49:32+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : New York, NY, United States
Salary Range : $20.42 - $26.63
Driving requirements : Non-driver
Sign-on Bonus : No