Legal Office Services Specialist

About the role

This position provides operational support within a legal office environment and may perform functions in areas such as operating high-volume duplicating equipment, performing copy services, operating high-volume document scanning equipment, and operating high-volume mail processing equipment.

Responsibilities

• Operates high-volume copy machines and performs binding and finishing work.
• Handles highly sensitive and confidential documents that may be time-sensitive.
• Provides the highest level of quality due to the sensitive nature of legal documents and projects.
• Operates high-volume scanners.
• Operates image-handling software.
• Uses Microsoft Office applications and email systems.
• Ensures convenience copiers are functioning properly by performing daily quality inspections.
• Clears paper jams and notifies technicians of equipment issues as needed.
• Maintains records for management reporting and inventory control of supplies.
• Distributes office supplies, fax transmissions, and mail to company personnel and designated delivery points.
• Calculates charges for jobs performed and maintains billing logs as required.
• Responds to and coordinates customer service requests.
• Performs filing duties in conjunction with customer requests.
• Delivers completed jobs to designated customer locations within and outside the site.
• Maintains daily meter readings and service logs.
• May travel between customer locations or buildings.
• Responds to customer inquiries regarding the status and feasibility of job requests.
• Maintains copier areas to ensure they remain organized, clean, and well-stocked.
• Performs duties related to shipping and receiving materials and supplies.
• Utilizes equipment such as shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales to complete customer projects.
• Operates copier equipment, calculators, fax machines, postage meters, and personal computers.
• Performs filing duties, including document purging and archiving activities.
• Performs scanning, file conversion, and file naming functions.
• Performs FTP (File Transfer Protocol) transfers between computers and files for printing and CD/DVD production.
• Manages TOC (Table of Contents) creation and maintenance for electronic files.
• Performs OCR (Optical Character Recognition) processing to support keyword search functionality.
• Formats files for printing, including Microsoft Excel and other document formats.
• Affords support to users at various levels, including legal secretaries, project managers, paralegals, associates, and partners.
• Produces high-quality, accurate work while meeting tight deadlines and operating in potentially high-pressure situations.
• Performs other duties as assigned.

Qualifications

• Typically Required: High school diploma, GED, or equivalent work experience.
• Completion of Ricoh Legal Training within 90 days of hire and maintenance of any ongoing training requirements.
• Previous copy services or related document production experience preferred.
• Minimum of one (1) year of experience in the legal industry strongly preferred.
• Ability to provide an exceptional customer experience through strong customer service, interpersonal, and communication skills.
• May require a valid driver's license and minimum levels of auto insurance coverage in accordance with Ricoh policy.
• Demonstrated proficiency with basic computer applications, including Microsoft Office Suite.
• Technical aptitude with printers, copiers, postage equipment, and other office technology.
• Strong customer service skills.
• Strong organizational skills.
• Ability to utilize a combination of hardware and software to support cost recovery, document management, and advanced workflow solutions.
• Knowledge and understanding of shipping and receiving procedures.
• Basic electronics knowledge preferred.
• Ability to work independently and adapt to changing priorities.
• Ability to determine appropriate packing methods and materials and verify incoming shipments for accuracy.
• Ability to understand and follow mail delivery instructions and procedures.
• Strong troubleshooting and problem-solving skills.
• Ability to read and comprehend technical information contained in manuals, parts books, and related publications.
• Excellent customer relations and verbal communication skills.

About Us

We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We connect people and technology, create outstanding customer experiences, and deliver innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 7953
Job Category : Service Delivery
Posting Date : 2026-07-28T20:20:46+00:00
Degree Level : Some College
Job Schedule : Full time
Locations : Denver, CO, United States
Salary Range : $17.53 - $22.85
Driving requirements : Non-driver
Sign-on Bonus : No