Legal Intake Specialist / Receptionist

Location: Clayton, MO Full Time In-Office Combs Waterkotte is one of Missouri’s leading criminal defense law firms. We represent clients throughout Missouri and Illinois, combining skilled legal representation with personal, responsive service. Our intake team serves as a key connection point for prospective clients, current clients, attorneys, support staff, and court personnel, helping qualify new leads, route information, and keep communication moving throughout the firm. Legal Intake Specialist / Receptionist Pay: $52,000–$60,000 per year, depending on experience Job Type: Full-time Work Location: In person About Combs Waterkotte Combs Waterkotte represents clients in matters ranging from traffic offenses and misdemeanors to serious felony and federal cases. Our attorneys are supported by an experienced team of investigators, paralegals, legal assistants, and administrative professionals. We have built our reputation through thorough preparation, strong advocacy, and personal attention to the people we represent. Our office is fast-paced, collaborative, and focused on providing clients with the communication and support they need throughout the legal process. Why Work for Combs Waterkotte? This position offers an opportunity to take on a visible, trusted role within one of Missouri and Illinois’s leading criminal defense firms. The Legal Intake Specialist / Receptionist is the first voice and first impression for nearly everyone who contacts the firm. Take ownership of a role that directly affects client service and the firm’s daily operations.Create a warm, welcoming, and reassuring experience for people who may be contacting the firm during a stressful or uncertain time.Play a central role in a professional legal environment, working closely with attorneys, legal staff, and administrative team members every day.Join an established and growing firm with a strong reputation throughout Missouri and Illinois.Earn competitive compensation with health insurance, retirement benefits, paid time off, and paid parking.Do meaningful work that makes a true difference for people during some of the most difficult moments of their lives. Combs Waterkotte handles a high volume of active cases and prospective client inquiries. That creates a fast-paced work environment, but it also gives the Legal Intake Specialist / Receptionist a clear and meaningful place within the firm. For someone who enjoys working with people, staying organized, and keeping a busy office running smoothly, this position offers steady responsibility and a genuine, valued place on an established legal team. People with a criminal record are encouraged to apply. Position Overview The Legal Intake Specialist / Receptionist is responsible for incoming calls, prospective client intake, client payments, office visitors, file review, and communication between the front office, attorneys, and support staff. Phone communication and intake coordination are the core of this role. Key Responsibilities Answer incoming calls and route callers to the appropriate personSpeak with prospective clients and collect information about their legal mattersHelp qualify prospective leads for attorney reviewSchedule or coordinate consultations with attorneysAssist current clients with general questions and relay messagesGreet and assist clients and visitors at the officeCollect and document client paymentsReview files and locate information for attorneys and support staffMaintain accurate intake and client informationCoordinate communication between the front office, attorneys, and legal support teamContact court clerks, court staff, and other legal offices when neededAssist support staff with administrative responsibilities Qualifications Strong verbal and written communication skillsProfessional and confident phone presenceAbility to remain calm and courteous during stressful conversationsStrong organizational skills and attention to detailAbility to manage multiple priorities in a busy officeFast and accurate typing skillsDependability and consistent follow-throughAbility to work independently and as part of a teamComfort learning new software and office systemsDiscretion when handling confidential informationA proactive approach to solving problems and assisting others Benefits Paid time offHealth insurance401(k)401(k) matchingEligibility to participate in the 401(k) plan within six monthsPaid parking in the attached garageRetirement plan Ability to Commute St. Louis, MO 63105 required. Ability to Relocate St. Louis, MO 63105: Relocate before starting work required.