Legal Implementation Specialist

About the role

Luminance, a market-leading AI company, is seeking a Legal Implementation Specialist to join our dynamic and growing global Onboarding Team. The company has grown by 5x over the last 2 years, raised a $75m Series C funding round in 2024 and it rapidly expanding globally, with enterprise customers.

Responsibilities

• Collaborate with the Customer Success Manager to ensure customers achieve success from the outset through the onboarding process.
• Onboard and implement Luminance's legal AI technology to support seamless integration into customers' current contract management processes.
• Work with a diverse client base, including in-house teams in over 60 countries such as AMD, National Grid, LG, and DHL.
• Manage multiple projects simultaneously while maintaining high attention to detail.
• Communicate complex ideas clearly to a diverse audience, with strong interpersonal and communication skills.
• Develop and refine prompts for AI systems to support legal workflows and client delivery.

Requirements

• High attention to detail.
• Project management skills and ability to manage multiple projects at one given time.
• Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.
• Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.
• Comfortable with learning and utilizing new software and technology efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies.
• Undergraduate degree at a GPA 3.4, or equivalent in a relevant field.

Optional

• Understanding of contract law including negotiating commercial agreements.
• Legal experience, for example paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes. Familiarity with contract management and legal technology is a plus.

Pay

$75,000 per annum.