Legal Conflicts/Client Intake Administrative Assistant

About Us Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Job Description The Legal Conflicts/Client Intake Administrative Assistant provides operational and administrative support to the Client Intake Department, with a focus on conflicts data maintenance, intake request pre-review for completeness and adherence to defined submission requirements only, and follow-up coordination. This role supports data accuracy, process efficiency, and the timely completion of intake and conflicts-related workflows. This role does not provide substantive advice, interpret conflicts results, or communicate conflict determinations. Responsibilities Conflicts Data Maintenance & Cleanup Perform ongoing cleanup and maintenance of legacy and active conflicts dataUpdate, organize, and tag client engagement terms within Intapp TermsSupport data integrity initiatives by identifying inconsistencies for correction in accordance with established guidelines and correcting records where permitted, escalating any items that require judgmentConduct periodic audits to ensure accuracy and completeness of conflicts data Follow-Up & Coordination Track and follow up on outstanding items related to intake and conflicts processes, including Outside Counsel Guidelines, engagement letters, and responses to intake or conflicts-related inquiriesCommunicate with internal stakeholders to obtain missing or incomplete information related to intake and conflicts processes and related recordsEscalate aging or unresolved items as appropriate Administrative & Operational Support Provide additional administrative support to the Client Intake team within defined intake workflows as needed and as assigned by Client Intake leadership Requirements Bachelor’s degree preferred; prior experience in a law firm or professional services environment strongly preferredProficiency in Microsoft Word and Excel; experience with legal or financial systems (e.g., Intapp, 3E) is beneficialStrong written and verbal communication skills, with the ability to follow up clearly and professionally on missing or outstanding informationExcellent organizational skills with a high level of attention to detail and data accuracyDemonstrated ability to work both independently and as part of a team in a structured workflow environmentStrong ability to follow defined processes while identifying gaps or inconsistencies in submitted informationDiscretion and professionalism in handling confidential and sensitive informationComfortable performing repetitive, process-driven tasks such as data cleanup, auditing, and intake pre-reviewWillingness to support operational needs, including occasional overtime based on workflow demands The Compensation range for this role is 24.00 to 27.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.