Legal Collections Specialist
Position Overview
Key Responsibilities
Qualifications
Preferred Traits
Work Schedule
The Legal Collections Specialist will manage a portfolio of client accounts and follow up on outstanding receivables, contact clients regarding past-due invoices, review account histories, billing adjustments, and payment patterns to determine collection strategies, collaborate with attorneys, billing staff, and practice groups to resolve billing disputes or delays, prepare aging reports, status updates, and collection summaries for management, recommend accounts for escalation, payment plans, or write-offs when appropriate, ensure compliance with firm policies and client-specific billing requirements, build and maintain positive, professional relationships with clients and internal stakeholders.
- Manage a portfolio of client accounts and follow up on outstanding receivables
- Contact clients regarding past-due invoices through phone, email, and written communication
- Review account histories, billing adjustments, and payment patterns to determine collection strategies
- Collaborate with attorneys, billing staff, and practice groups to resolve billing disputes or delays
- Prepare aging reports, status updates, and collection summaries for management
- Recommend accounts for escalation, payment plans, or write-offs when appropriate
- Ensure compliance with firm policies and client-specific billing requirements
- Build and maintain positive, professional relationships with clients and internal stakeholders
Qualifications
- Required: Collections experience within a law firm
- Required: Proficiency with Aderant or 3E billing software
- Strong understanding of legal billing processes, invoice structures, and client guidelines
- Excellent communication and negotiation skills
- High attention to detail and accuracy in recordkeeping
- Able to manage multiple priorities and meet deadlines in a fast-paced environment
- Professional, discreet, and able to handle sensitive financial information
Preferred Traits
- Confident yet professional approach to collections conversations
- Strong follow-through and a proactive mindset
- Ability to navigate complex billing histories and resolve discrepancies
First 90 days onsite for training and probation
After probation: Hybrid schedule — 1 day remote