Legal Collections Representative

Department: Billing | Employment Type: Full Time | Location: The Woodlands | Reporting To: Mollie Levar

About the role

The Law Office of Bryan Fagan is seeking a Legal Collections Representative to manage and recover outstanding client balances while maintaining professionalism and compliance with legal and ethical standards. The ideal candidate will be detail-oriented, possess strong communication skills, and have experience handling collections in a legal or professional setting.

Responsibilities

• Contact clients via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate and establish payment arrangements in accordance with firm policies.
• Investigate and resolve disputes regarding billing and account balances.
• Maintain accurate records of all communications and payment agreements.
• Work closely with attorneys and billing staff to ensure accuracy and compliance.
• Provide clients with statements, invoices, and supporting documentation as needed.
• Identify and escalate complex or high-risk accounts to management or legal counsel.
• Adhere to state and federal debt collection regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines.
• Assist in preparing reports on collections status and account aging.

Requirements

• Prior experience in collections, accounts receivable, or billing, preferably in a law firm or professional services environment.
• Strong negotiation and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in legal billing software, accounting systems, and Microsoft Office Suite.
• Ability to handle sensitive financial matters with discretion and professionalism.
• Knowledge of legal billing procedures and ethical obligations is a plus.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a professional legal environment.
• Career growth and development opportunities.