Legal Client Operations Manager (Hybrid)

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact.

About the role

The Manager - GO Creative Client Services is a key role within the GO Creative business unit. This position will champion key initiatives in customer service, technical training, general employee development, and direct supervisory responsibilities. This role supports day-to-day operations across their assigned group, ensuring a high level of service and quality for all customers. This individual will work closely with the Operational Leadership team to create, manage, and achieve annual budget targets.

Responsibilities

• Support full range of staff management duties including recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning, and succession planning).
• Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concerns.
• Create strategy to develop high-performing teams, coach and train team members across the entire organization.
• Collaborate with the General Manager and Account Manager to develop strategy, best practices, and standard operating procedures across the entire operation.
• Develop and maintain relationships with clients as necessary.
• Support team in developing and executing service improvement plans in response to client satisfaction feedback.
• Provide strategic planning to maintain high standards and streamline processes.
• Participate in the preparation of annual budgets, forecasts, and capital project requests.
• Monitor financial targets and ensure they are achieved on a monthly basis.
• Provide support for new client discovery/onboarding efforts and specialty projects as required.
• Maintain open communication with employees, managers, and clients.
• Complete other duties as assigned.

Requirements

• Bachelor's degree in an area relative to the business.
• Minimum 5 years of experience in an Operational Management role in a similar client-facing position.
• Enthusiasm, aptitude, organizational skills, and a willingness to learn.
• Strong reasoning and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interact with clients and team members in a professional and respectful manner.
• Expert knowledge of MS Office programs including Word, Outlook, Excel, and PowerPoint.
• Microsoft Office Specialist (MOS) Certification preferred.
• Strong technology background with project management experience.
• Proven experience building strong, cohesive, and high-performing teams through effective motivation and coaching methods.
• Proven experience leading, developing, and training staff.

Schedule

• Monday through Friday, 8:00 am - 5:00 pm.
• Must be able to work overtime as needed.

Pay

Salary: $85,000. RRD's current salary range for this role is $77,900 to $124,600/year. The salary range may be adjusted based on the applicable geographic location of the hired employee and may change in the future. Compensation decisions may vary based on education, skills, experience, proficiency, performance, shift, and location.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.