Legal Billing Specialist

About the Role

Parker Poe is seeking a Billing Specialist to provide billing and accounts payable support as part of our Accounting & Finance team in our Raleigh, North Carolina office. This non-exempt position reports to the Billing Manager and offers a collaborative environment within a firm that values both professional excellence and community engagement.

Responsibilities

• Prepare client billing promptly, accurately, and timely using accounting software for an assigned group of attorneys and others as needed.
• Preview matters, make adjustments or corrections, and ensure all pertinent information is correct and included.
• Communicate with clients to ensure accurate and efficient invoice set-up and processing, using electronic options when available.
• Generate invoices and proof before sending to the client.
• Review and manage invoice submissions to ensure client requirements are met in a timely manner.
• Confirm that errors have been resolved and invoices are successfully accepted.
• Ensure all cost data uploads are performed and any expenses that must be posted manually are posted within the required time frame.
• Research and reconcile any discrepancies in billing information.
• Respond to internal and external clients with courtesy and professionalism regarding account status, transaction details, W9s, credit requests, or other billing matters.
• Perform research and communicate as necessary to keep all stakeholders informed.
• Produce and distribute reports as required.
• Serve as a backup for bank reconciliations and other accounting duties as needed.
• Identify issues and suggest solutions or enhancements for billing.
• Ensure all Firm policies and procedures are followed.
• Handle other duties and special projects as assigned.

Requirements

• High School diploma/GED and a minimum of five years of Accounting experience in the legal industry or the equivalent combination of education and experience.
• Additional experience as a billing specialist with a law firm preferred.
• Knowledge of Elite/3E or related billing law firm software is preferred.
• Proficiency in billing software required.
• Experience with E-billing required; familiarity with systems such as Serengeti, Tymetrix 360, and CounselLink preferred.
• Strong ability to perform detailed work quickly and accurately.
• Ability to handle multiple tasks simultaneously, set priorities, and accommodate rush requests.
• Must be a team player, willing to help other team members during peak times.
• Ability to maintain composure during stressful situations occurring as a result of deadlines or workloads.
• Basic proficiency in Microsoft Word, Excel, and Outlook.
• Must be able to operate standard office equipment.
• Availability to work outside of scheduled hours, including evenings and/or weekends, to meet deadlines as necessary.
• Occasional travel is required.
• Excellent communication and interpersonal skills.

Schedule

The typical schedule consists of 7.5 hours per day, equating to 37.5 hours per week. There is opportunity for additional hours, including overtime, on occasion.