Legal Billing Coordinator

Job Summary

The Billing and Legal Operations Coordinator is a key contributor within the Qnity Legal Department, responsible for supporting legal billing operations and knowledge management systems.

Key Responsibilities

• Independently manage and administer two legal e-billing platforms, ensuring accuracy, compliance, and alignment with internal billing guidelines and outside counsel policies.

• Create, maintain, and update billing matters, ensuring proper alignment with company cost centers, budgets, and financial reporting requirements.

• Onboard, manage, and maintain relationships with law firms and other legal vendors, including adherence to billing protocols and operational standards.

• Maintain and audit approved timekeepers, billing rates, and vendor information by firm and matter to ensure compliance with negotiated agreements and internal policies.

• Support the project to transition to a single e-billing platform, primarily by assisting with testing and mode-of-failure analyses.

• Review and troubleshoot billing submissions, system errors, and data discrepancies in collaboration with Finance, IT, and external vendors.

• Serve as a primary point of contact for billing-related inquiries from attorneys, legal staff, and external vendors.

• Monitor invoice lifecycle and payment status within SAP, including tracking approvals, identifying delays, and supporting timely resolution.

• Generate reports and dashboards on billing activity, spend, and vendor performance to support Legal Department and other reporting needs.

• Train and support attorneys, paralegals, and legal staff on e-billing systems, processes, and best practices.

• Develop and maintain user guides, job aids, and training materials to promote consistent and effective system usage.

• Provide responsive, customer-focused support to internal users and external vendors.

• Administer Legal Department knowledge management tools, including SharePoint sites and internal intranet pages.

• Maintain and organize content to ensure accessibility, accuracy, and alignment with departmental standards.

• Support enhancements to knowledge management systems, including content structure, governance, and user experience improvements.

• Provide administrative and operational support to the Legal Operations Manager across a range of initiatives, including process improvement, system enhancements, and reporting.

• Identify opportunities to improve efficiency, data quality, and user satisfaction across legal operations functions.

Qualifications

• Bachelor’s degree or equivalent professional experience.

• Minimum of 3 years of experience in legal billing, e-billing, legal operations, finance operations, or a related administrative function in a corporate legal department, law firm, or other professional services environment.

• Demonstrated experience working with e-billing systems and managing vendor relationships, preferably within a corporate legal department.

• Familiarity with legal billing guidelines, invoice review processes, and cost management practices.

• Experience working in cross-functional environments, collaborating with Finance, IT, and external service providers.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), with strong data analysis and reporting capabilities in Excel.

• Working knowledge of SAP or similar enterprise resource planning (ERP) systems for invoice tracking and financial reporting.

• Experience with legal e-billing platforms (e.g., TeamConnect/Collaborati, TyMetrix, or similar systems).

• Familiarity with SharePoint administration and content management.

• Exposure to or familiarity with AI-enabled productivity tools, such as Microsoft Copilot, for document management, reporting, and workflow enhancement.