Legal Assistant/Account Manager

Position Summary/Objective

This position is the direct contact for all post-funding functions for their accounts/law firms. This position is based in our Charlotte, NC office.

Essential Functions

• Manage a book of assets based on accounts/law firms and serve as the primary post-funding firm manager
• Obtain quarterly updates from law firm partners
• Negotiate account balance deductions at the conclusion of cases
• Verify account data is accurate
• Identify opportunities for new business or maintenance needs and collaborate with assigned salesperson to accomplish
• Deliver exceptional customer service
• Evaluate opportunities to drive new and recurring business
• Evaluate ongoing performance of law firm accounts against the standards of each product and determine proper escalation when needed

Requirements

• High School or GED required
• 1-3 years of relevant industry or legal experience is preferred
• Ability to review and analyze data to render a decision
• Exceptional interpersonal skills with a strong focus on customer service
• Ability to manage multiple projects at a time while paying strict attention to detail
• Adaptability and strong critical thinking skills
• Excellent written and verbal communication skills
• Ability to calculate, explain and justify reductions in the context of the broader settlement
• Independently handle difficult conversations and identify when escalation is needed
• Effectively collaborate in a team environment, take ownership of tasks and complete objectives promptly
• Must be able to work in-office at our office location in Charlotte, NC

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.