Lee Wrangler Outlet - PT Sales Lead

About the Role

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. The part-time (PT) Sales Associate II (Sales Lead) supports the store with the execution of the daily business, customer engagement, store operations, and merchandising standards. This position is a member of the store leadership team whose key role is ensuring the highest level of customer engagement is achieved. This role supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This position provides sales and performance-related feedback to the store manager and is a key-carrying role, assuming responsibility for the store in the absence of another manager. This position includes some opening and closing duties as determined by the needs of the business.

Responsibilities

• Follows direction of store management team to maximize store sales and achieve store sales goals.
• Supports an environment of productivity by leading the customer engagement on the sales floor.
• Acts as manager on duty (MOD) when the only member of management in the store.
• Ensures excellence in customer service by modeling brand-specific service standards and addressing all customer concerns quickly when acting as Manager on Duty.
• Greets each customer and actively engages them on the sales floor by asking open-ended questions.
• Assists customers in the fitting room and suggests the best products for their needs.
• Monitors that all company and store policies, process execution, and procedures are followed, and reports concerns directly to the Store Manager.
• Delegates tasks to associates as needed to maintain operational excellence.
• Ensures visual merchandising standards for the store are maintained.
• Regularly communicates any associate concerns directly to the Store Manager and supports the Open-Door Policy.
• Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Continuously looks for ways to make the store sustainable and recognizes the impact the store has on the environment.

Requirements

• Must be 18 years of age or older.
• 1+ years of retail experience preferred.
• Excellent communication and time-management skills.
• Proven ability to multi-task.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Essential Functions

• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Ability to stand during scheduled shifts for up to 8 hours.
• Walking and moving to assist customers, retrieve merchandise, and recover the store.
• Lifting and carrying, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and perform tasks that require attention to detail.
• Ability to use fine manipulation and grasp with hands to sort and organize clothing, e.g., place on hangers, folding, organize in color/size order.

Pay and Benefits

• The pay range for this position in most states is $15-$17 per hour.
• 401(k) with company matching.
• Employee assistance program.
• Employee discounts.
• Flexible schedule.
• Four weeks of Paid Parental Leave to eligible employees who are new parents.
• Flexible Fridays.
• Tuition Reimbursement.