Leddy Arena Attendant

About the role

This position is responsible for providing customer service and operational facility duties at Leddy Arena for the Parks, Recreation & Waterfront Department. Union Affiliation: Non-Union. Remote Tier 1: Zero (0) days remote/week.

Responsibilities

• Providing Customer Service at Leddy Arena through positive interactions with Leddy Arena visitors
• Selling goods and services through a POS system at the Pro-Shop, and possible food concessions (CivicRec)
• Maintaining rental skates through cleaning, sharpening, storing and organizing
• Conducting birthday party rentals and assisting other groups (Field Trips, Tournaments etc.)
• Light custodial duties, maintaining bathroom and public space cleanliness with regular sweeping, wiping down surfaces, emptying trash & recycling, replacing soap, tissue and paper towels
• Provide weekend and evening assistance to the customer service associate by checking messages, collecting ice rental inquiries and filling customer service gaps
• Assist users with the rink’s AV equipment
• Serve as a point of contact between our users and staff
• Enforce rink policies and monitor public skate and Stick & Puck as an ice guard
• Collect admission fees for public skate and stick & puck. Ensure all on-ice users have paid.
• With rink experience and training, learn the ice-resurfacer machine to make clean sheets of ice between rentals

Qualifications

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development
• Applicants should be able to provide outstanding customer service, have strong communication skills and a desire to work with a diverse population of facility users
• Ability to handle cash, credit card and check transactions through our recreation software
• Evening and weekend hours are required
• Ability to maintain professional appearance while engaging in work, (e.g. no use of profanity, inappropriate language, or inappropriate behavior) required

Pay

$19.15 - $21.50 Hourly

Schedule

Seasonal position operates from September to mid-April. Hours can range from 5-25 per week, with potential for a 40-hour week during peak times. Weekend and evening shifts are required.