Leddy Arena Attendant

About the role

This position is responsible for providing customer service and operational facility duties at Leddy Arena for the Parks, Recreation & Waterfront Department. Position responsibilities include general customer service, operating our POS system for services and concessions, assisting with birthday party rentals, light cleaning of our public spaces and bathrooms, operating public skate, handling rental skates for skating lessons, checking messages for the customer service associate on weekends and evenings and being available to the maintenance staff at peak hours. Operating as the face of Leddy Arena and BPRW, providing assistance and support to both the public and staff. If you are self-motivated and hardworking, please apply.

Responsibilities

• Providing Customer Service at Leddy Arena through positive interactions with Leddy Arena visitors
• Selling goods and services through a POS system at the Pro-Shop, and possible food concessions (CivicRec)
• Maintaining rental skates through cleaning, sharpening, storing and organizing.
• Conducting birthday party rentals and assisting other groups (Field Trips, Tournaments etc.)
• Light custodial duties, maintaining bathroom and public space cleanliness with regular sweeping, wiping down surfaces, emptying trash & recycling, replacing soap, tissue and paper towels
• Provide weekend and evening assistance to the customer service associate by checking messages, collecting ice rental inquiries and filling customer service gaps
• Assist users with the rink’s AV equipment
• Serve as a point of contact between our users and staff
• Enforce rink policies and monitor public skate and Stick & Puck as an ice guard
• Collect admission fees for public skate and stick & puck. Ensure all on-ice users have paid.
• With rink experience and training, learn the ice-resurfacer machine to make clean sheets of ice between rentals

Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• Applicants should be able to provide outstanding customer service, have strong communication skills and a desire to work with a diverse population of facility users
• Ability to handle cash, credit card and check transactions through our recreation software
• Evening and weekend hours are required
• Ability to maintain professional appearance while engaging in work, (e.g. no use of profanity, inappropriate language, or inappropriate behavior) required.

Pay

$19.15 - $21.50 Hourly

Schedule

Weekend and evening shifts required. Hours range from 5‑25 per week; up to 40 hours during peak times. Seasonal position operates from September to mid‑April.