Leave Specialist (Remote)

About the Role

Aeroflow Health’s Human Resources Operations team manages employee relations for over 1,000 employees across more than 30 states. The Leave Specialist, reporting to the HR Operations Manager, will handle HR and administrative functions to support Aeroflow’s mission and deliver exceptional service to coworkers and customers.

Responsibilities

• Make eligibility determinations and approval or denial decisions for employee leave and accommodation requests by evaluating applicable federal, state, and local laws (including FMLA, ADA, PWFA, and state-specific programs).
• Independently assess complex and overlapping leave scenarios to determine appropriate leave designation, duration, and compliance requirements.
• Administer employee leave of absence programs, including FMLA, ADA, PWFA, personal, parental, military, and state-specific leave laws.
• Serve as the primary point of contact for employees and managers regarding leave policies, eligibility, and processes.
• Process leave requests, track leave usage, and maintain accurate documentation in HRIS or leave management systems.
• Partner with employees, managers, HRBPs, and HR leadership to facilitate leave accommodations and return-to-work plans in compliance with ADA and other regulations.
• Ensure compliance with all applicable laws (FMLA, ADA, HIPAA, PWFA, state regulations) and internal policies.
• Coordinate with payroll, benefits, and other internal teams to ensure proper benefit continuation and compensation during leave.
• Analyze trends in leave utilization and internal processes to identify opportunities for improvement.
• Manage and oversee communication with third-party leave administrators while retaining internal ownership of leave determinations, compliance decisions, and case resolution.
• Prepare and distribute required notices and documentation within mandated timeframes.
• Stay current on changes to leave-related laws and recommend process or policy updates as needed.
• Prepare ongoing and ad-hoc reporting and analytics related to leave trends and utilization.
• Support reporting and documentation for internal use, compliance audits, and other needs.
• Maintain HIPAA/patient confidentiality.
• Regular and reliable attendance as assigned by schedule.
• Perform other job duties as assigned.

Skills

• Organization & Time Management: Demonstrated ability to organize tasks, manage time, and prioritize responsibilities.
• Interpersonal & Communication Skills: Superior ability to interact with employees at all levels, including C-level executives and external partners, with professionalism and effectiveness.
• Critical Thinking & Problem Solving: Ability to think independently, analyze problems, and implement solutions.
• Attention to Detail & Execution: Strong attention to detail and ability to see projects through to completion.
• Adaptability & Prioritization: Effective time management and prioritization skills; flexibility to change course quickly while remaining organized.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, a related field, or equivalent experience. Relevant certifications (e.g., SHRM-SCP, PHR) are preferred.
• Minimum of 5 years of experience in human resources directly administering employee leave programs, including FMLA and ADA, with responsibility for eligibility determinations and case outcomes.
• Strong knowledge of federal and state employment and leave laws (e.g., FMLA, ADA, CFRA, PFL, etc.).
• Experience handling complex leave cases involving the overlap of multiple leave and employment laws (e.g., FMLA & ADA or PWFA).
• Experience independently approving, denying, and managing leave cases without reliance on a third-party administrator.
• Experience with leave case management systems and HRIS platforms (e.g., UKG).
• Exceptional organizational skills and attention to detail.
• Experience managing a high volume of cases with a largely remote workforce across multiple states.
• Strong interpersonal skills; ability to handle sensitive situations with discretion and empathy.
• Ability to manage multiple cases simultaneously and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.

Benefits

• Competitive pay.
• Health plans with FSA or HSA options, dental, and vision insurance.
• Optional life insurance.
• 401K with company match.
• 12 weeks of parental leave for birthing parents; 4 weeks for non-birthing parents.
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps.
• Paid holidays.
• PTO accrual from day one.
• Employee Assistance Programs.