Leave Specialist - REMOTE

About the role

This role manages full cycle leave of absence cases via ServiceNow and Workday for the United States and Canada. The case load averages 150+ cases per specialist, who handles the entire process from intake to approval.

Responsibilities

• Facilitate the leave of absence process company-wide
• Perform individualized leave assessments, resolve issues, and escalate cases as needed
• Monitor work queues and prioritize cases
• Manage extensive phone, email, and case management communications with employees and managers
• Process and approve leave transactions in Workday (requests, returns, modifications)
• Maintain information/documentation in case management system to track and ensure accurate and timely case management
• Provide counseling and coaching for managers and employees around taking leave, types of leave, and eligibility
• Identify areas for continuous improvement within internal operations, processes, etc.
• Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences
• Perform other duties as assigned

Requirements

• Strong knowledge of federal and state absence laws and regulations
• Organizational and analytical skills
• Written, verbal communication and interpersonal skills
• Ability to establish and maintain effective working relationships with employees, managers, and HR teams
• Confidentiality and sensitivity to handling personal information
• Timely and organized work habits
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Strong knowledge of federal and state absence laws and regulations
• Experience with Microsoft Office products (Word, Excel, PowerPoint)
• Familiarity with Workday and/or Service Now
• Experience working in case management and HRIS systems (Service Now, Workday, etc.)
• Bachelor's degree required or equivalent experience in Human Resources or related field
• Three (3) years or more HR generalist or HR compliance role (e.g. leave of absence, ADA, Employee Relations) required
• Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required
• Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required
• One (1) year or more Experience in high volume, complex case management required

Qualifications

• Professional in Human Resources (PHR) Certification

Benefits

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533).