Leave Services Representative II

About the role

Leave Representative works in a call center environment acting as the main resource for leave and disability intake, administration, claim processing, and leave education.

In-Office Requirement

Required in-office presence at least 4 days per week.

Responsibilities

• Provide world class customer service in a call center environment receiving both heavy call and email volume acting as Case Manager
• Review and determine eligibility for leave requests to include Federal FMLA, State level jurisdictions, and company benefits
• Multitask and manage multiple assigned queues while utilizing and reviewing Peoplesoft systems, Salesforce(HRMM), AirSlate, Microsoft Suites, and KTBS Benefits
• Think critically with strong attention to detail to ensure compliances are met to protect the company from risk
• State and Federal Surveys, Reports, and monitor compliances

Qualifications

• 2-3 years' experience in a customer service capacity with a concentration in Leave preferred
• Proficient in MS Office
• Knowledge of PeopleSoft preferred
• Knowledge of Saleforce is a plus

Skills

• Outstanding customer service skills
• Attention to detail and strong organizational skills
• Excellent Verbal and written communication
• Action oriented and able to prioritize while handling multiple tasks
• Ability to protect and maintain the confidentiality of data

Core Competencies

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create Accountability

Benefits

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Pay

Salary Range: $41,800 - $62,800. The position is bonus eligible.