Leave of Absence Specialist

Responsibilities

• Administer and manage leave of absence programs in compliance with applicable laws and company policies.
• Process leave requests, track eligibility, and maintain accurate documentation.
• Cook up coordination with third-party administrators and insurance providers to ensure timely and accurate handling of claims.
• Act as the initial point of contact for Leave of Absence inquiries and provide in-depth information and services across the various stages of Leave of Absence process.
• Respond to leave inquiries from teammates and leaders on leave eligibility, benefit plan eligibility, timesheets, and other general leave inquiries.
• Research and resolve operational leave cases promptly to support teammates.
• Collaborate closely with HR team members to resolve leave inquiries and provide comprehensive solutions to teammates.
• Provide guidance to HR Service Delivery Advisors and Benefit Specialists on leave processes and compliance requirements.
• Develop training modules, SOP’s, guides, and reference materials that cover Leave processes, policies, and customer service techniques.
• Assist and support Open Enrollment annually.

Qualifications

• If a Bachelor’s degree: No prior experience required.
• If an Associate’s degree: two (2) years of relevant experience.
• If a High School diploma or GED: Six (6) years of relevant experience.
• Excellent organizational skills, strong attention to details, and process oriented.
• Excellent communication and interpersonal skills.
• Proficient with excel and possess the capabilities of being able to complete V-Lookups to obtain data when needed.
• Demonstrated ability to maintain a confidential work environment, including handling issues with discretion, and good judgement.
• Ability to manage workload and achieve results with minimal supervision.