Leave of Absence Specialist

Position Summary

The Leave of Absence Specialist is responsible for administering and coordinating employee leave programs across multiple states, including those with Paid Family and Medical Leave (PFML) requirements. This role ensures compliance with federal, state, and local regulations while delivering a supportive, high quality employee experience for both frontline and corporate team members.

Responsibilities

• Partner with our provider, SunLife, to manage the end-to-end leave of absence processes, including FMLA, PFML, ADA accommodations, personal leaves, and company sponsored leave programs.
• Administer state PFML programs and ensure compliance with each state’s requirements
• Review and process leave requests, certifications, and return-to-work supporting documentation.
• Serve as the primary contact for employees and managers regarding leave eligibility, timelines, pay implications, and return-to-work expectations
• Support team members by providing clear, timely communication regarding leave rights, responsibilities, pay options, and required documentation
• Work closely with HR Business Partners, Risk, and managers to ensure seamless leave coordination.
• Support return-to-work processes, including fitness-for-duty reviews and accommodation coordination
• Provide reporting on leave trends, usage, and compliance metrics
• Maintain accurate records and documentation in HRIS and case management systems

Working Relationships

• HR
• Risk
• Payroll
• HRBP’s
• Team members at all levels across the retail and corporate
• External Vendors

Minimum Education

HS Diploma or equivalent experience

Preferred Education

Bachelor’s Degree in Human Resources or related field

Minimum Experience

2 to 3 years of HR, Benefits or Leave Administration Experience

Preferred Experience

Experience supporting multi-state or high-volume employee populations (retail preferred)

Licenses/Certifications

CLMS preferred

Soft Skills

• Experience with HRIS systems (UKG Preferred)
• Strong knowledge of FMLA, ADA, and state leave laws
• Able to manage high-volume caseloads with strong attention to detail
• Able to handle sensitive information with discretion and professionalism
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite

Other Requirements

• Travel: N/A
• Hours & Conditions: Monday – Friday 8 hour day in office setting
• Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds.