Leave of Absence Specialist

About the role

Pennant Services is seeking a Leave of Absence Specialist to support our Leave of Absence Team and drive exceptional employee experiences for service center and operational employees across Pennant's multi-state footprint.

Responsibilities

• Support the administration of all leave programs, including FMLA, ADA, PWFA, USERRA, state and local leave programs, company leaves, and disability-related absences.
• Partner with operational leaders, HR resources, Benefits, Payroll, Legal, Workers Compensation, HRIS, and third-party administrators to ensure consistent and compliant case management.
• Develop and maintain leave administration policies, procedures, training materials, and employee communications.
• Oversee premium collection for direct bill and COBRA.
• Maintain awareness of regulatory changes and ensure organizational compliance with federal, state, and local leave and accommodation requirements.
• Analyze leave trends, case volumes, and operational metrics to identify opportunities for process improvement and enhanced employee experience.
• Serve as a strategic partner who understands the unique needs of Pennant's home health, hospice, home care, and senior living operations.

Qualifications

• 5+ years’ experience managing complex leaves in a multi-state environment, disability, and workplace accommodations, including administration of the ADA interactive process.
• Strong knowledge of: FMLA, ADA, PWFA, USERRA State and local leave laws.
• Experience partnering with third-party leave administrators and vendors.
• Bachelor's degree in Human Resources, Business, or a related field, or an equivalent combination of education and relevant experience.
• Extensive knowledge of state and federal employment compliance rules and regulations.
• Detail focused and able to set appropriate priorities amongst multiple demands.
• Excellent listening skills and demonstrates professional empathy.
• Able to provide direct, transparent feedback and develop relations of accountability within a shared resource role.

Preferred

• Healthcare industry experience.
• Shared services or centralized HR operations experience.
• Experience with Workday HCM, including business processes, reporting, employee transactions, and leave management workflows.
• Experience with The Hartford’s leave administration platform.