Leave of Absence (LOA) & People Operations Specialist

Position Summary

At DLR Group, we believe people do their best work when they feel supported. As an Employee Services & Leave Specialist, you will play a key role in helping employees navigate important life and career moments, including leaves of absence, workplace accommodations, life event changes, and employee service requests.

What You Will Do

• Administer leave of absence programs including FMLA, parental leave, military leave, personal leave, ADA accommodations, and state and local leave programs.
• Guide employees, managers, and stakeholders through leave and accommodation processes from initiation through return to work.
• Cook up with HR, Payroll, Benefits, and third-party administrators to ensure seamless leave administration.
• Review and manage required documentation, certifications, approvals, and employee records.
• Support employee life events including birth, adoption, marriage, divorce, death, and dependent changes.
• Respond to employee inquiries through HR service channels, providing timely and accurate support, in partnership with HR Partners and centers of excellence.
• Manage employment verification requests and employee documentation requests.
• Support employee status changes, onboarding, offboarding, and other employee transactions.
• Maintain employee records in compliance with company policies and regulatory requirements.
• Aid with audits, reporting, and compliance-related activities.
• Develop and maintain employee-facing resources, guides, and process documentation.
• Identify opportunities to improve processes, service delivery, and the overall employee experience.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
• 5 years of progressive HR experience, inclusive of 2+ years of experience supporting leave administration, employee benefits, and employee services
• Working knowledge of FMLA, ADA, COBRA, HIPAA, state leave laws, and other applicable employment regulations
• Experience partnering with third-party leave administrators and benefits vendors
• Strong customer service mindset with a commitment to delivering a positive employee experience
• Intermediate working knowledge of Microsoft Office products, including Excel
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail
• Ability to handle sensitive and confidential information with professionalism and discretion
• Strong problem-solving skills and the ability to navigate complex employee situations with empathy and sound judgment
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Preferred Qualifications

• Experience supporting workplace accommodations and employee life event administration
• Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, CEBS, or similar
• Experience working with Dayforce, ADP, and third-party vendor leave of absence employer portal
• Demonstrated success identifying and implementing process improvements that enhance operational efficiency and employee experience
• Experience in the A/E/C industry
• Experience in a matrixed, multi-location organization

Pay Range

$70,000 - $90,000 USD

About the Role

DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you’re in the right place.

Company Information

DLR Group is an equal opportunity employer. We follow a four-day in-office work model, with employees having the flexibility to work somewhere other than the office on Fridays.