People Operations - Leave of Absence Specialist

About the role

ASML brings together creative minds in science and technology to develop lithography machines that enable the production of faster, cheaper, and more energy-efficient microchips. This role is part of the People Operations team, focusing on managing and supporting Leave of Absence (LOA) programs and employee lifecycle events for employees across the United States. The Leave of Absence Specialist serves as a key point of contact for employees, managers, HR Business Partners, and external vendors, ensuring leave programs are administered accurately, in compliance with regulations, and with a strong focus on customer service.

This position is located on-site in Chandler, AZ and requires onsite presence for collaboration, training, and meetings. A flexible workplace arrangement may be available (up to two days a week remote work). You must be work authorized in the United States without employer sponsorship.

Responsibilities

• Serve as the primary point of contact for employee and manager inquiries related to Leave of Absence programs, including medical, family, military, personal, and other statutory leaves.
• Manage leave cases from intake through closure, ensuring timely documentation, communication, accurate recordkeeping, and end-to-end case resolution.
• Provide guidance to employees and managers regarding leave eligibility, required documentation, job protections, pay implications, benefits impacts, and return-to-work processes.
• Partner with third-party leave administrators, payroll, benefits, HR Business Partners, and other stakeholders to ensure seamless leave administration.
• Support employees through the leave process with clear, empathetic, and professional communication.
• Research and resolve escalated or complex leave-related questions and issues.
• Maintain accurate employee records and perform data entry, audits, reporting, and case documentation within HR systems.
• Follow established service level agreements (SLAs) and performance metrics while delivering a high-quality customer experience.
• Identify process improvement opportunities and actively participate in projects focused on standardization, simplification, automation, and operational excellence.
• Maintain current knowledge of leave legislation, company policies, HR procedures, and system capabilities.
• Contribute to knowledge management efforts by creating and updating process documentation, FAQs, and knowledge articles.
• Serve as a trusted People Operations resource for employees and managers by providing guidance on HR policies, programs, systems, and processes.
• Partner with cross-functional teams including Talent Acquisition, Payroll, Benefits, HR Business Partners, Compliance, and other Centers of Excellence to support operational activities and resolve employee inquiries.
• Actively identify customer-centered improvements and participate in projects focused on process standardization, simplification, automation, and continuous improvement across People Operations.
• Support special projects, organizational initiatives, and operational priorities as assigned.

Requirements

• Bachelor’s degree in Human Resources or another relevant field; or equivalent combination of education and work experience.
• Minimum of 3 years of Human Resources, People Operations, Leave of Absence, Benefits Administration, or Employee Relations experience.
• Leave of Absence experience is strongly preferred, including FMLA, ADA accommodations, state leave programs, disability, and return-to-work processes.
• Strong understanding of HR processes, policies, systems, and employee lifecycle events.
• Experience working with HRIS, case management systems, and leave administration platforms. Workday and ServiceNow preferred.
• Proven ability to manage sensitive and confidential information with discretion.
• Experience providing employee and manager support in a customer-focused environment.
• Knowledge of applicable employment laws and leave regulations preferred.

Skills

• Strong customer service orientation with a commitment to delivering a positive employee experience.
• Able to manage multiple priorities, deadlines, and competing demands in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy and compliance.
• Able to interpret policies, procedures, legal requirements, and case documentation.
• Excellent verbal and written communication skills with the ability to explain complex leave concepts clearly.
• Demonstrates empathy, professionalism, and sound judgment when handling sensitive employee situations.
• Able to work independently while effectively collaborating with cross-functional partners.
• Strong problem-solving and critical-thinking skills with the ability to identify risks and recommend solutions.
• Able to analyze data, identify trends, and drive continuous process improvement.
• Demonstrates ownership, accountability, and a results-oriented mindset.
• Builds trust and maintains confidentiality in all interactions.
• Adapts effectively to changing business needs, regulations, and operational priorities.
• Embodies the principles of Challenge, Collaborate, and Care in interactions with employees, managers, HR colleagues, and external partners.
• Maintains cooperative working relationships and effectively manages stakeholder expectations.
• Works within established procedures while identifying opportunities for process enhancement and operational excellence.