Leave of Absence and Benefits Coordinator

About the role

The Leave of Absence and Benefits Coordinator will manage and process team member leave requests and benefits administration, ensuring compliance with company policies and legal requirements.

Responsibilities

• Manage the full FMLA leave administration process, including eligibility determinations, required paperwork, medical certifications, intermittent leave tracking, and return-to-work coordination.
• Collaborate with legal counsel on complex leave requests.
• Administer state Paid Family Leave (PFL) and sick pay programs, including eligibility determinations, claims coordination, and proactive communication with team members about available state benefits and how they interact with company leave policies.
• Communicate proactively with team members and managers — by phone, email, and written correspondence — to guide team members through leave and benefits processes and resolve issues in a timely manner.
• Administer and maintain accurate benefits and leave records, including enrollments, terminations, beneficiary updates, QMCSOs, and related compliance reporting.
• Advise managers and team members on the interaction of leave laws, ADA accommodations, paid time off, workers’ compensation, and short- and long-term disability benefits.
• Aid with Annual Open Enrollment and partner cross-functionally with HR to uphold benefits and leave compliance standards.
• Maintain confidentiality of team member medical and benefits information and preserve complete records in accordance with legal requirements and best practices.
• Use company approved AI tools as part of daily workflow for drafting leave correspondence, summarizing case files, and flagging compliance deadlines — to work more efficiently and accurately.

Requirements

• Must be 18 years of age or older.
• High School Diploma or General Education Degree (“GED”).
• 2 or more years of experience with leave of absence administration and other legal protections afforded by the FMLA, ADA, ERISA, HIPAA, COBRA, ACA and other applicable laws; 1 or more years of experience in benefits administration also required.
• 3 to 5 years of experience working with benefits carriers, vendors, and HR Information Systems.
• Excellent oral and written communication skills — this role requires making regular phone calls to team members and managers; strong verbal communication and a professional phone presence are essential.
• Proficient with computer/technology including Microsoft Office and Adobe programs.
• Self-starter mentality — You take initiative, manage your workload independently, and don’t wait to be told what needs to be done.
• Genuine care for people — You see team members as whole people, not just cases to process, and are willing to pick up the phone to make sure they feel heard and supported.

Qualifications

• Associate or Bachelor’s degree in business with human resources emphasis.
• Bilingual (Spanish) skills to include written and verbal translations.