Leave Management Analyst

About the role

This role is based in Louisville and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

Responsibilities

• Utilize case management software to effectively manage end-to-end process of employee leaves;
• includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list.
• Provide input on existing Standard Operating Procedures (SOPs) and assist with creating new SOPs;
• Follow SOPs and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk.
• Liaise directly with internal and external stakeholders including Global Benefits, Employee Relations, Legal, Payroll and 3rd party provider; if necessary, partner with HR Shared Services management to provide guidance to junior leave staff in cases that are complex or require escalation.
• Ensure documentation and maintenance of US Leave Management Standard Operating Procedures via Knowledge Base;
• Ensure execution of day-to-day operational tasks, such as queue management, case/workload evaluation and provide feedback to junior team members and HRSS Operations when issues are identified.
• Provide guidance for development of training, documentation, workflow and reporting for processes.
• Provide on-boarding and training for US Leave Management and Tier 1 in partnership with Shared Servic
• Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave;
• this includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record and documenting all activity.
• Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded;
• Communicate effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded.

Requirements

• Associate’s Degree in Business, HR or related field
• Strong verbal and written communication skills
• Excellent organizational skills and collaboration with colleagues
• Proficient skills with MS Office Suite – Excel, Word and PowerPoint

Qualifications

• Prior experience as an HR Generalist
• Experience with group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.
• Bachelor's or Master’s Degree preferred in Business, HR or related field.

Skills

• Strong verbal and written communication skills
• Excellent organizational skills and collaboration with colleagues
• Proficient skills with MS Office Suite – Excel, Word and PowerPoint

Benefits

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.

We offer a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Pay

N/A

Schedule

Hybrid work arrangement, requiring a minimum of three days per week in the office.