Leave Management Analyst

About the role

We are seeking a talented individual to join our US Leave Management team at Marsh. This role will be based in Louisville and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

Responsibilities

• Utilize case management software to effectively manage end-to-end process of employee leaves; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list
• Provide input on existing Standard Operating Procedures (SOPs) and assist with creating new SOPs; follows (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk.
• Liaise directly with internal and external stakeholders including Global Benefits, Employee Relations, Legal, Payroll and 3rd party provider; if necessary, partner with HR Shared Services management to provide guidance to junior leave staff in cases that are complex or require escalation
• Ensure documentation and maintenance of US Leave Management Standard Operating Procedures via Knowledge Base; ensure execution of day-to-day operational tasks, such as queue management, case/workload evaluation and provide feedback to junior team members and HRSS Operations when issues are identified
• Provide guidance for development of training, documentation, workflow and reporting for processes
• On-boarding and training for US Leave Management and Tier 1 in partnership with Shared Services
• Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave; this includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record and documenting all activity
• Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicate effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded

Requirements

• Associate’s Degree in Business, HR or related field
• Strong verbal and written communication skills
• Excellent organizational skills and collaboration with colleagues
• Proficient skills with MS Office Suite – Excel, Word and PowerPoint

Qualifications

• Prior experience as an HR Generalist
• Experience with group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.
• Bachelor's or Master’s Degree preferred in Business, HR or related field

Skills

• Flexible and adaptable to a dynamic environment

Benefits

• Professional development opportunities
• Interesting work
• Supportive leaders
• Flexible work arrangements

Pay

Details about pay are not specified in the job posting.

Schedule

This role offers a hybrid work arrangement, requiring a minimum of three days per week in the office.