Leave Coordinator

About the Role

The Leave Coordinator serves as a subject matter expert, first point of contact, and processor for all Americans with Disabilities Act Amendments Act of 2008 (ADAAA), Domestic Violence Leave (DVL), Pregnant Workers Fairness Act (PWFA) activity from employees, supervisors, managers, Paid Family and Medical Leave (PFML)-related leave of absence processes, and when applicable, the Authority's third-party absence management administrator.

Responsibilities

• Oversee processing of daily and weekly ADA, DVL, and PWFA applications, paperwork, and database processing, including determining eligibility, tracking and monitoring leaves of absences, following up appropriately, and ensuring established procedures are followed.
• Provide extensive case management and coordinate administrative aspects of accommodation requests based on review of medical documentation.
• Draft and produce appropriate correspondence for ADAAA, DVL, and PWFA approvals and denials.
• Consult with the Authority's Senior Leave Specialist and/or the Manager of ADA and Leaves to provide and receive assistance regarding accommodation requests/cases with unusual circumstances.
• Research and review escalated cases and potential complaints with the Senior Leave Specialist and/or the Manager of ADA and Leaves.
• Comply with federal and state regulations as well as MBTA policies and procedures regarding FMLA, PFML, DVL, PWFA, and ADAAA accommodations, as well as medical and personnel records.
• Demonstrate comprehensive knowledge of the Authority’s Leave of Absence processes (FMLA, PFML, DVL, PWFA, and ADA) and effectively interpret and utilize Health Care Provider Forms to support accurate case management and compliance.
• Conduct interactive dialogue and provide information on ADA, DVL, and PWFA requests/approvals to Departments and Areas.
• Develop and maintain confidential files and relevant databases.
• Provide status reports on leave and accommodation requests as requested.
• Work cooperatively with other departmental Leave Unit personnel.
• Respond to inquiries from customers, vendors, or co-workers in a courteous, confidential, and professional manner consistent with the Authority's quality standards.
• Ensure fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Requirements

• A high school diploma or equivalent from an accredited institution.
• One (1) year of previous experience administering and executing absence management, including but not limited to ADAAA, PFML, FMLA, DVL, PWFA.
• Intermediate skills with Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook).
• Ability to use PeopleSoft or Mainframe applications.
• Excellent customer service and communication skills.
• Ability to handle sensitive and confidential information appropriately.
• Demonstrated ability to make good decisions and perform work independently to drive results.
• Effective organizational, analytical, quantitative, multi-tasking, and time management skills.
• Ability to operate in a matrix-driven and fast-moving environment.
• Ability to prioritize work, follow through on cases by due dates, and meet metrics set by the Manager of ADA and Leaves.
• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, and inquiries in English.
• Must be at least eighteen (18) years of age.
• Ability to commute to assigned work locations in the Boston, MA metro area.
• Ability to provide courteous and professional experiences to internal and external customers.
• Ability to work effectively, independently, and as part of a diverse workforce team.
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Satisfactory work record for the two (2) years immediately prior to the closing date of this posting.
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and/or medical clinic screening, potentially including physical examination and drug and alcohol screenings.

Preferred Qualifications

• Bachelor’s degree from an accredited institution.
• Additional years of relevant experience administering and executing absence management, including but not limited to ADAAA, PFML, FMLA, Military Leave, DVL, PWFA.
• Five (5) years of experience in leave and accommodation case management.

Benefits

Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern/co-op commutes to work, at no cost.