Leasing Specialist - The Gallery

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Affiliate with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, utilizing proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.

Prerequisites

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
• Extensive customer service and leasing experience with new construction and lease-ups (minimum of 1 year).
• Must be consistently detail oriented.
• Able to recognize personal shortcomings.
• Excellent written and verbal communication.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.

Pre-Prerequisites (most important items)

• Positive attitude.
• Relentless problem-solving skills.
• Will never claim the work of others as their own.
• We are trend setters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Able to anticipate.
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support at all levels.