Leasing Specialist (Lease-up)

About Us

Axis Residential is a forward-thinking property management organization specializing in operating Affinity Living Communities. Part of Inland Group—a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities—we set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating meaningful communities for our residents. Our success stems from our team and culture, which values authenticity, curiosity, natural leadership, and a relational, entrepreneurial approach to business.

About the Role

We are hiring a people-focused and motivated Leasing Specialist for our 62 and older active adult community, Affinity at Broadmoor, located in Pasco, WA. Through relationship selling, you will drive occupancy to meet both short-term and long-term leasing goals while building strong rapport with prospective and current residents.

Responsibilities

• Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
• Receive inbound phone/email inquiries, listen with intent to gather information, and build relationships to curate a personalized and “Affinitized” experience.
• Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system consistently.
• Conduct individualized tours based on prospective residents’ needs and interests, utilizing staff, residents, ambassadors, and daily activities.
• Perform daily, meaningful prospect follow-up in accordance with Affinity expectations through phone calls, personalized next steps, Sales Mail, and notes.
• Coordinate depositor-related creative follow-up and engagement.
• Maintain a community culture focused on enhancing residents’ way of life while providing excellent customer service.
• Host and participate in onsite community events for residents and prospects.
• Build meaningful strategic partnerships with local businesses, service providers, and senior housing communities.
• Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
• Use on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic information.
• Execute marketing activities and events in partnership with the team to drive traffic, including prospect-facing events, referral programs, outreach, online and social media marketing, and property-specific marketing plans.
• Ensure all online advertisements and postings are accurate and up to date.
• Evaluate and shop competitors quarterly to understand the competitive landscape.
• Complete and maintain all documents required for resident and property files, including background/credit checks and liability insurance.
• Observe the condition of grounds, buildings, and model apartment homes regularly and report irregularities or maintenance needs to the Community Director.
• Comply with all company policies/procedures and Fair Housing Laws.
• Perform additional tasks as needed to meet organizational needs.

Requirements

• Relational and influential with the ability to build strong rapport and engage effectively with prospective and current residents.
• Team player who takes a “we over me” approach to building and sustaining relationships.
• Determined, ambitious, and self-motivated.
• Excellent customer service and interpersonal skills.
• Preferred experience in residential property management, retail, sales, or customer service.
• Excellent communication skills; proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (e.g., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• High School diploma or equivalency certificate.
• Valid driver’s license and insured, operable vehicle.

Benefits

• Medical, Dental, & Vision insurance with 100% employer-paid monthly premiums for associates.
• Flexible Spending Accounts for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Pay

Competitive pay, starting at $23 - $30/hour (depending on experience). Monthly lease-up bonus incentive. Annual performance review with potential merit increase.

Physical Requirements

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day (stairs).
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors

• Work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: fast-paced, multitasking environment with pressure.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.